AP/Expense Associate

RR Donnelley•Wheeling, WV

13h•Onsite

About The Position

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Requirements

High school diploma or equivalent required
1–2 years of related financial experience in a professional services organization
Proficiency in MS Office and spreadsheet software applications required
Proven customer service skills to create, maintain, and enhance client relationships
Excellent organizational skills with the ability to manage multiple assignments simultaneously
Ability to maintain confidentiality of sensitive materials/documents
Strong attention to detail, time‑management, and problem‑solving skills
Strong written and verbal communication skills
Ability to maintain professional composure when working with immediate deadlines
Ability to work independently and collaboratively as part of a team
Ability to work in a fast‑paced environment
Customer service experience

Nice To Haves

Associate Degree or advanced degree preferred
experience in legal, banking, or large corporate environments preferred
Prior knowledge of financial systems such as Aderant Expert, Chrome River, Elite, Concur, or other comparable systems preferred

Responsibilities

Utilize appropriate logs and/or tracking software for all-expense processing work
Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received
Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals
Review requests for compliance with policies and/or procedures; escalate concerns to supervisor
Use established procedures, standards, and formats to complete expense processing requests to client satisfaction
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Communicate with team members, lead, supervisor or client on job or deadline concerns
Meet contracted deadlines for service delivery to our clients
Troubleshoot basic software or hardware problems