AP/ Collections Fiscal Specialist II

Triplenet Technologies • Seattle, WA

6d • Hybrid

About The Position

This is a temporary, mostly remote assignment in Downtown Seattle for an AP/Collections Fiscal Specialist II. The role involves maintaining bookkeeping databases, following up with customers on overdue accounts, researching and implementing collection techniques, communicating with customers to arrange payment plans, updating client accounts, resolving payment issues, and responding to customer account queries.

Requirements

• Attentive, ability to work independently and prioritize tasks
• Customer service skills in person and via telephone (discretion, patience, etiquette, professionalism)
• Knowledge of general office principles and practices
• Knowledge of software applications relative to the position assignment
• Knowledge of appropriate physical standards for work involving computer use, including appropriate seating, arm and/or wrist usage
• Knowledge of accounting procedures and mathematics
• Knowledge of conflict resolution techniques
• Knowledge of proper English grammar, usage and spelling
• Knowledge of action tracking on specific work assignments or other work-related items
• Knowledge of specialized terminology in accounting
• Keyboarding skills (speed required may vary according to position assignment)
• Word processing and spreadsheets skills
• Oral and written communications skills, including skill in technical writing
• Skill in interpersonal and human relations
• Skill in-tact, diplomacy and persuasion
• Organizational and problem solving skills

Responsibilities

• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Follow up with customers on overdue accounts
• Research and implement effective collection techniques
• Communicate with customers to request payment and arrange payment plans
• Update client accounts based on payment or contact information
• Help resolve payment issues, assisting in setting up with payment plans
• Respond to customers account queries in a timely and professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed