AP Billing & Collections Specialist
About The Position
We are seeking a detail-oriented and results-driven Accounts Receivable / Billing / Collections Specialist to own key components of our revenue cycle. In this role, you will be responsible for accurate and timely customer billing, proactive collections, cash application, and account reconciliation, while supporting month-end close activities. You will work cross-functionally with Operations, Legal, and Sales to ensure billing accuracy and compliance with negotiated customer agreements and serve as a professional point of contact for our clients on all matters related to invoices and payments.
Requirements
- Minimum of 5 years of Accounts Receivable and billing experience
- Strong knowledge of Accounts Receivable processes, including billing, cash application, and account reconciliation
- Proficiency in ERP or accounting systems (e.g., MS Dynamics, NetSuite, SAP, QuickBooks, or similar)
- Advanced proficiency in Microsoft Office, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis)
- Strong analytical skills with the ability to interpret aging reports and financial data
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills, with a professional and customer-focused approach
Nice To Haves
- Experience in a technology, cloud services, SaaS, or subscription/usage-based billing environment
- B2B collections experience, including negotiation of payment arrangements
- Associate's or Bachelor's degree in Accounting, Finance, or a related field
- Familiarity with sales tax and contract compliance as related to billing
Responsibilities
- Generate and issue accurate, timely customer invoices in accordance with contract terms, pricing schedules, and negotiated agreements
- Investigate and resolve billing discrepancies by partnering with Operations, Legal, and Sales to ensure accuracy and contract compliance
- Maintain customer billing records, including recurring services, usage-based charges, and one-time fees
- Contact clients regarding outstanding invoices through professional written and verbal communications
- Research and resolve billing discrepancies, payment disputes, unapplied cash, and client inquiries in a timely manner
- Monitor payment arrangements and follow up consistently to ensure commitments are fulfilled
- Prioritize collection efforts based on account aging, balance, and risk; escalate delinquent accounts as appropriate
- Support month-end close activities, including AR subledger reconciliation to the general ledger
- Prepare, analyze, and interpret AR aging reports and related financial data to identify trends and collection priorities
- Apply customer payments accurately and resolve unapplied or misapplied cash
- Assist with internal and external audit requests related to accounts receivable
- Serve as the primary finance liaison for customer billing and payment inquiries
- Identify and recommend improvements to billing, collections, and cash application processes to increase efficiency and accuracy
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off (PTO)
- Opportunities for professional development and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
