AY Annual Giving - Advancement Supervisor (WS-ST3)

St. Olaf College•Northfield, MN

About The Position

The Advancement Supervisor is a leadership position in St. Olaf College’s Student Outreach Center. The center uses Raise fundraising software and Gratavid to engage alumni and parents through email, text, video messages, and written letters to cultivate, solicit, and acknowledge financial gifts to the college. Advancement Supervisors lead a team of student workers called Advancement Fellows by managing work, conduct, and attendance during shifts, training employees, and serving as a liaison between the fellows and annual fund staff.

Requirements

At least one semester of Advancement Fellow experience or similar experience.
Professional and positive attitude.
Great communication skills.
Leadership and management ability.
Ability to stay organized and on task.
Inclusive, learning-focused attitude.

Responsibilities

Supervise shifts to ensure Advancement Fellows arrive on time, stay on task, and follow Student Outreach Center procedures and policies.
Train and mentor new and returning Advancement Fellows.
Craft and send verbal and written messages to alumni and parents, using the St. Olaf style guide and guidance from St. Olaf Fund staff, in a timely manner.
Communicate questions, comments, or incidents arising during shifts to the Student Outreach Manager.
Problem-solve and proactively handle unique or difficult situations during shifts.
Organize, clean, and decorate the Student Outreach Center work area.
Accurately log and record communications, including responses.
Educate others about the importance of engaging with and giving back to St. Olaf.
Identify opportunities for alumni and parents to get involved with St. Olaf’s priorities.
Maintain awareness of events and opportunities on campus and in the off-campus alumni and parent community.
Maintain confidentiality.