Animal Welfare Supervisor

ATLANTA HUMANE SOCIETY AND SOCIETY • Marietta, GA

12d • Onsite

About The Position

The Animal Welfare Supervisor works closely with Operations Management to support staff, volunteer, and community service programs. The role provides supervision and training to support humane animal husbandry and superior customer service in accordance with the AHS mission, goals, and management philosophy.

The supervisor supports personnel and administrative activities, including staff training and day-to-day supervision, supply inventory, recordkeeping, and the ethical stewardship of donated goods and resources. The role also supports customer service and adoption programs, oversees animal care and enrichment, and coordinates animal handling, cleaning, disease control, quarantine, and facility safety practices.

Requirements

• Ability to communicate effectively, both orally and in writing.
• Excellent interpersonal skills.
• Desire and ability to work with animals.
• Willingness to travel and provide program support to other AHS locations and departments.
• Ability to multitask and work in a high-stress environment.
• Willingness to be trained in and administer humane euthanasia.
• Ability to set aside personal judgment for the betterment of clients and animals.
• Ability to communicate and work well with a diverse clientele across races, ethnicities, faiths, sexual orientations, and income levels.
• Proven ability to exercise sound, independent judgment.
• Ability to lift, pull, or push up to 50 pounds, with reasonable accommodations.
• Must follow the AHS uniform policy and safety procedures.
• Must safely handle animals and cleaning supplies, chemicals, and equipment in accordance with safety rules and SDS requirements.

Nice To Haves

• Previous experience in a supervisory role.
• Previous animal handling experience.
• Knowledge of animal diseases, medications, and treatment protocols.
• Knowledge of animal behavior and ability to read animal body language.
• Previous experience and a track record of success in a customer service environment.
• Computer literacy in a Windows environment.
• Ability to use effective problem-solving and decision-making skills.

Responsibilities

• Promote a culture of teamwork, positivity, compassion, and performance excellence.
• Assist the Director with personnel tasks, including new-hire interviews, training, and day-to-day supervision of staff, volunteers, and community service participants.
• Provide input for periodic and annual evaluations in accordance with AHS policies.
• Support the Director in managing supply inventory, including ordering, receiving, and distribution.
• Ensure accurate records for ordering and receiving, adoption paperwork, receipts, cash reconciliations and deposits, and animal records.
• Handle agency funds according to protocol, promptly report cash discrepancies, and perform bank deposits as needed.
• Supervise the ethical stewardship of donated goods and resources.
• Attend managerial meetings and events as needed.
• Facilitate training for staff, volunteers, and community service participants.
• Support Management and staff in providing high-quality customer service to clients and visitors.
• Support day-to-day supervision and coordination of animal care activities, customer service, and enforcement of AHS policies and guidelines.
• Ensure staff and volunteers are trained to counsel customers using organization-approved information about basic medical needs, behavior profiles, breeds, and adoption package benefits.
• Train staff to solicit donations and encourage purchases of pet supplies.
• Supervise animals’ physical wellbeing, cleaning, exercise, and daily emotional enrichment.
• Supervise and periodically audit animal care records, feeding, medication, and veterinary care for animals available for adoption.
• Promote humane animal handling in accordance with established safety policies and procedures.
• Supervise and coordinate cleaning, disease control, and quarantine protocol activities.
• Supervise the upkeep, safety, and sanitation of animal enclosures, public areas, workspaces, and equipment.
• Train staff, volunteers, and community service participants in the safe handling of cleaning supplies, chemicals, and equipment in compliance with safety rules and SDS requirements.
• Collaborate with other departments to accomplish departmental and organizational goals.
• Support staff in completing daily tasks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed