Animal Welfare Specialist

ATLANTA HUMANE SOCIETY AND SOCIETY • Marietta, GA

9d • Onsite

About The Position

The Animal Welfare Specialist provides humane animal care and superior customer service at the Atlanta Humane Society (AHS) Marietta facility. The role supports animal welfare through husbandry, feeding, cleaning, facility maintenance, and physical and emotional enrichment. It also assists visitors by sharing information about humane animal care and AHS services, facilitating animal visits, and counseling potential adopters to support successful human-animal matches.

The specialist supports volunteers, foster placements and adoptions, campus events, and services. The position also handles customer payments and receipts, records transactions, and assists with daily deposit reconciliation while following agency protocols.

Requirements

• High school diploma or GED equivalent.
• Computer literacy in a Windows environment.
• Ability to use effective problem-solving and decision-making skills.
• Ability to communicate effectively orally and in writing.
• Excellent interpersonal skills and ability to work in a team environment.
• Desire to work with animals and people.
• Ability to multitask and handle a high-stress, emotional environment.
• Ability to set aside personal judgment for the benefit of clients and animals.
• Ability to communicate and work well with diverse clientele.
• Ability to work productively alone or with minimal supervision and be self-motivated.
• Ability to lift, pull, or push up to 50 pounds with reasonable accommodations.
• Ability to handle animals humanely and safely handle cleaning supplies, chemicals, and equipment in compliance with safety and SDS rules.
• Must follow the AHS uniform policy and safety procedures.

Nice To Haves

• Six months of previous customer service experience in an office or retail business setting.
• Six months of experience in a similar capacity at an animal shelter, veterinary hospital, or clinic.
• Knowledge of animal diseases, medications, and treatment protocols.
• Experience handling and reconciling funds.

Responsibilities

• Provide animals with food, water, exercise, medications, and daily emotional enrichment.
• Observe, record, and report animal health and behavior.
• Maintain animal care records to ensure proper feeding and medication, and timely veterinary attention when needed.
• Handle animals according to Fear Free principles and established safety policies and procedures.
• Clean and sanitize animal habitats according to AHS cleaning and disease-control protocols.
• Maintain a clean, safe, and professional environment for animals and the public.
• Promptly report building and equipment maintenance concerns.
• Stock food and supplies, and manage laundry and dishes daily.
• Process deliveries, donations, laundry, and dishes daily or delegate appropriately.
• Provide superior customer service to AHS animals, constituents, affiliates, and partners.
• Collaborate with departments and volunteers to accomplish departmental and organizational goals.
• Promote a culture of leadership, respect, and commitment, and help others.
• Provide customers with approved medical information, behavior profiles, animal care requirements, and adoption package benefits.
• Counsel potential adopters according to AHS Adoption Philosophy and Guidelines; complete adoption paperwork, generate receipts, and maintain accurate adoption records in the animal management database.
• Promote and perform retail sales at the location and report dwindling supplies to management.
• Promote corporate partner and sponsor products and services to clients.
• Provide direction and practice inclusion to support volunteer engagement and utilization.
• Assist Foster Program personnel and foster families with placement and adoption coordination.
• Support leadership through positive participation in campus events and services, including pet wellness clinics and the food and supply pantry.
• Receive customer payments and provide receipts for purchases, services, and adoptions.
• Immediately report cash discrepancies to a director or supervisor.
• Record transactions, help reconcile funds for daily deposits, and handle agency funds according to protocol.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED