Animal Welfare Supervisor

Atlanta Humane Society And Society • Marietta, GA

10d

About The Position

Works closely with Operations Management to support staff, volunteer, and community service programs. Provides supervision and training to support humane animal husbandry and superior customer service in accordance with the AHS mission, goals, and management philosophy.

The supervisor assists the Director with personnel, administrative, and program responsibilities. This includes supporting hiring and training, supervising staff and volunteers, managing supplies and records, handling agency funds according to protocol, and helping coordinate animal care and customer service activities.

The role supervises animal wellbeing and enrichment, care records and veterinary care, humane handling, cleaning and disease-control procedures, and the safety and sanitation of animal and public spaces. It also involves training staff, volunteers, and community service participants, collaborating across departments, and providing program support to other AHS locations and departments as needed.

Requirements

• Previous animal-handling experience.
• Previous experience and a track record of success in a customer-service environment.
• Computer literacy in a Windows environment.
• Ability to use effective problem-solving and decision-making skills.
• Ability to communicate effectively, both orally and in writing.
• Excellent interpersonal skills.
• Desire and ability to work with animals.
• Willingness to travel and provide program support to other AHS locations and departments.
• Ability to multitask and handle a high-stress environment.
• Willingness to be trained in and administer humane euthanasia.
• Ability to set aside personal judgment for the betterment of clients and animals.
• Ability to communicate and work well with diverse clientele across races, ethnicities, faiths, sexual orientations, and income levels.
• Proven ability to exercise sound, independent judgment.
• Ability to lift, pull, or push up to 50 pounds with reasonable accommodations.
• Ability to follow the AHS uniform policy and safety procedures without exception.
• Ability to perform work requiring constant bending, stooping, and standing.

Nice To Haves

• Previous experience in a supervisory role.
• Knowledge of animal diseases, medications, and treatment protocols.
• Knowledge of animal behavior and ability to read animal body language.

Responsibilities

• Promote teamwork, positivity, compassion, and performance excellence.
• Assist the Director with personnel tasks, including new-hire interviews, training, and day-to-day supervision of staff, volunteers, and community service participants.
• Provide input for periodic and annual evaluations in accordance with AHS policies.
• Support supply inventory management, including ordering, receiving, and distribution.
• Ensure accurate record keeping for ordering and receiving, adoption paperwork, receipts, cash reconciliations and deposits, and animal records.
• Handle agency funds according to protocol, promptly report cash discrepancies, and perform bank deposits as needed.
• Supervise the ethical stewardship of donated goods and resources.
• Attend managerial meetings and events as needed.
• Facilitate training for staff, volunteers, and community service participants.
• Support high-quality customer service for clients and visitors.
• Support day-to-day supervision and coordination of animal care, customer service, and enforcement of AHS policies and guidelines.
• Train staff and volunteers to counsel customers using organization-approved information, including basic medical information, behavior profiles, breed information, and adoption package benefits.
• Train staff to solicit donations and encourage pet-supply purchases.
• Supervise animals’ physical wellbeing, cleaning, exercise, and daily emotional enrichment.
• Supervise and periodically audit animal-care records, feeding, medication, and veterinary care for animals available for adoption.
• Promote humane animal handling in accordance with established safety policies and procedures.
• Supervise and coordinate cleaning, disease-control, and quarantine procedures.
• Supervise upkeep, safety, and sanitation of animal enclosures, public areas, workspaces, and equipment.
• Train staff, volunteers, and community service participants in the safe handling of cleaning supplies, chemicals, and equipment in compliance with safety rules and SDS requirements.
• Collaborate with other departments to accomplish departmental and organizational goals.
• Support staff in completing daily tasks.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed