Animal Welfare Specialist

Atlanta Humane Society And Society • Marietta, GA

7d

About The Position

The Animal Welfare Specialist provides humane animal care and superior customer service at the Atlanta Humane Society’s Marietta facility. The role supports the organization’s mission by providing animals with physical and emotional enrichment and by maintaining kennel facilities. The specialist also assists campus guests with information about humane animal care, AHS services, programs, and events; facilitates animal visits; and counsels potential adopters to help create successful human-animal matches.

The position includes animal feeding, cleaning, medication, health and behavior observation, recordkeeping, and following Fear Free handling, safety, cleaning, and disease-control procedures. It also involves customer service, adoption counseling and paperwork, retail and partner-product promotion, donation and supply processing, handling and reconciling funds, and supporting volunteers, foster families, campus events, and services.

Requirements

• High school diploma or GED equivalent.
• Computer literacy in a Windows environment.
• Ability to use effective problem-solving and decision-making skills.
• Effective oral and written communication skills.
• Excellent interpersonal skills and ability to work in a team environment.
• Desire to work with animals and people.
• Ability to multitask and work in a high-stress, emotional environment.
• Ability to set aside personal judgment for the betterment of clients and animals.
• Ability to communicate and work well with diverse clientele, including people of different races, ethnicities, faiths, sexual orientations, and income levels.
• Ability to work productively alone or with minimal supervision and be self-motivated.
• Ability to lift, pull, or push up to 50 pounds with reasonable accommodations.
• Ability to follow safety rules and SDS requirements when handling animals, cleaning supplies, chemicals, and equipment.
• Ability to follow the AHS uniform policy and adhere to safety procedures.

Nice To Haves

• Six months of customer service experience in an office or retail business setting.
• Six months of experience in a similar capacity at an animal shelter, veterinary hospital, or clinic.
• Knowledge of animal diseases, medications, and treatment protocols.
• Experience handling and reconciling funds.

Responsibilities

• Provide animals with food, water, exercise, medications, and daily emotional enrichment.
• Observe, record, and report animal health and behavior.
• Maintain animal care records to ensure proper feeding and medication, and arrange timely veterinary attention as needed.
• Handle animals according to Fear Free principles and established safety policies and procedures.
• Clean and sanitize animal habitats according to AHS cleaning and disease-control protocols.
• Maintain a clean, safe, and professional environment for animals and the public.
• Promptly report building and equipment maintenance concerns.
• Stock food and supplies, and manage laundry and dishes daily.
• Process deliveries, donations, laundry, and dishes daily or delegate as appropriate.
• Provide superior customer service to AHS animals, constituents, affiliates, and partners.
• Collaborate with departments and volunteers to accomplish departmental and organizational goals.
• Promote a culture of leadership, respect, commitment, and helping others.
• Provide approved information about medical needs, behavior profiles, animal care requirements, and adoption package benefits to help clients make informed choices.
• Counsel potential adopters according to AHS Adoption Philosophy and Guidelines; complete adoption paperwork, generate receipts, and maintain precise adoption records in the animal management database.
• Promote and sell retail products at the location and report dwindling supplies to management.
• Promote corporate partner and sponsor products and services, such as Purina and VCA.
• Provide direction and promote inclusion to support volunteer engagement and utilization.
• Assist Foster Program personnel and foster families with placement and adoption coordination.
• Support leadership through positive participation in campus events and services, including pet wellness clinics and the food and supply pantry.
• Receive payments and provide receipts for purchases, services, and adoptions.
• Immediately report cash discrepancies to a director or supervisor.
• Record transactions, help reconcile funds for daily deposits, and handle agency funds according to protocol.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED