Northeast Animal Shelter - Animal Welfare Specialist (Salem, MA)

MSPCA-Angell•Salem, MA

6d•Onsite

About The Position

The Animal Welfare Specialist works directly with people and their pets to support the MSPCA’s mission and effect positive change in the community. Based at the Northeast Animal Shelter in Salem, Massachusetts, the role involves hands-on care for several species, including feeding, cleaning and disinfecting living spaces, providing enrichment, exercising animals, and administering medication. The specialist also facilitates adoptions through conversation-based matchmaking with prospective adopters, aiming for the best possible outcome for both people and animals, and assists with animal surrenders in an empathetic, compassionate, and nonjudgmental manner. The position is 40 hours per week and requires weekend days. The MSPCA’s Northeast Adoption Center cares for more than 5,000 animals annually and reports a 98% live release rate. Spanish proficiency is strongly encouraged but is not required.

Requirements

At least one year of experience in a customer service or client care position.
Excellent judgment and interpersonal skills.
Eagerness to support the human-animal bond.
Applicants should detail animal care and customer service experience in their cover letter.

Nice To Haves

Previous work or volunteer experience with animals.
Spanish proficiency; applicants proficient in Spanish are strongly encouraged to apply.

Responsibilities

Provide hands-on care for several species of animals, including feeding, cleaning and disinfecting living spaces, providing enrichment, exercising, and administering medication.
Facilitate adoptions by matching animals with prospective adopters through conversation, with the goal of identifying the best possible outcome for both the person and the animal.
Assist with animal surrenders in an empathetic, compassionate, and nonjudgmental manner.