Animal Services Supervisor, Austin Animal Services (Veterinary Services Division)

City of Austin•Austin, TX

1d•$60,630 - $74,270•Onsite

About The Position

The Animal Services Supervisor in Austin Animal Services’ Veterinary Services Division is a leader of the Veterinary Technicians team and reports to the Veterinary Services Manager. Working alongside another supervisor, this position plans, assigns, and supervises program staff work and provides advice, counsel, and support to Veterinary Technicians who assist veterinarians with surgery. The supervisor reviews work for quality, trains and develops team members, and manages veterinary services contracts and large budgets while ensuring compliance with unit procedures, policies, and protocols. The role coordinates operational activities across divisions, develops and implements procedures, monitors programs and budgets, maintains records and inventory, and prepares reports and media notifications as needed. The position is designated essential and may require work during extreme weather, community emergencies, or other city-designated emergency conditions. The worksite is Austin Animal Center, 7201 Levander Loop, Building A, Austin, Texas. The schedule is Sunday through Wednesday, 8:30 a.m. to 7:00 p.m., for 40 hours per week; it includes at least one weekend day and some City holidays.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three years of relevant experience, including one year in a lead or supervisory capacity; experience may substitute for education up to a maximum of four years.
Valid Texas Class C Driver License, or ability to acquire one by the hire date.
Meet the City of Austin Driver Record Evaluation requirements for driving positions.
Ability to work 40 hours per week on the stated Sunday-through-Wednesday schedule, including at least one weekend day and some City holidays.
Ability to report to work during bad weather or emergencies when the City is otherwise closed.

Nice To Haves

Advanced knowledge of veterinary procedures, anesthesia monitoring, and emergency protocols, including ability to handle complex cases and assist veterinarians during advanced procedures.
Strong leadership and communication skills, including guiding performance, fostering employee engagement and teamwork, and building morale among diverse team members in a fast-paced, emotionally demanding environment.
Skill in developing and delivering training and onboarding for paraprofessional staff, technicians, and students, including training in veterinary equipment, shelter protocols, and workflow navigation.
Expertise in safe handling of dogs and cats with varying temperaments and behavioral challenges to provide necessary medical, surgical, and preventative care.
Animal shelter experience and understanding of capacity for care, medical and behavioral euthanasia, spay/neuter practices, and available animal outcome pathways.
Ability to lift 50 pounds and perform physical tasks such as standing for extended periods, squatting, and kneeling.

Responsibilities

Plan, assign, and supervise the work of assigned program staff.
Provide advice, counsel, and support to Veterinary Technicians providing surgical assistance to veterinarians.
Perform quality control reviews of work assigned to personnel.
Train and develop team members.
Manage veterinary services contracts and large budgets to ensure compliance with unit procedures, policies, and protocols.
Coordinate unit activities with other divisions by evaluating operational needs and assigning work activities.
Develop operating procedures, track operating information, and write technical reports.
Ensure compliance with unit procedures, policies, and protocols.
Resolve customer conflicts and provide options to ensure customer satisfaction.
Develop, revise, and implement unit operating practices, policies, and procedures.
Determine unit activity goals, objectives, and resource requirements; prepare performance measures, data, and reports for management review.
Assist with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
Plan, develop, organize, evaluate, manage, and monitor unit programs, projects, and activities.
Order supplies, maintain inventory, make purchases, monitor contracts, and recommend capital expenditures.
Maintain and update automated records and files.
Prepare notifications for the news media as necessary.
Work during required emergency or extreme-weather conditions and some City holidays.