Animal Services Supervisor
About The Position
The Animal Services Supervisor supervises two full-time Animal Services Officers and provides extended supervision of other department staff. The role directs officers’ assignments and patrol activities, enforces state rabies laws and city animal ordinances, and patrols the city to locate and apprehend stray and wild animals. The supervisor interacts with the public, including deescalating emotionally charged situations, and assists with animal-related calls and investigations. The position also plays a key role in managing an $850,000 budget and evaluating equipment maintenance needs and rotation. The supervisor oversees daily animal-services activities, reviews reports and case files, evaluates officers and kennel technicians, and coordinates with other agencies. The role supports shelter adoption programs, community events, and public education on responsible pet ownership. Work assignments, reporting relationships, and schedules may change to meet city needs or operational requirements.
Requirements
- High school diploma or general education degree, plus six years of experience in animal-control operations, six hours of college English, and completion of all four levels of the National Animal Control Academy; alternatively, an associate degree in a related field with at least six years of experience.
- Candidates with an associate degree must complete all three levels of the National Animal Care & Control Academy (N.A.C.A.) within three years of hire.
- National Animal Care & Control Academy Levels I, II, and III certification.
- Valid driver’s license.
- Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals, and to present information effectively to individuals and groups.
- Mathematical ability to perform basic arithmetic and calculations involving money, weight, volume, distance, fractions, decimals, rates, ratios, and percentages.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and apply common-sense understanding to instructions and standardized problems.
- Ability to maintain composure in stressful situations and remain calm in emergencies.
- Ability to maintain accurate records, provide feedback, and manage behavioral changes in employees.
- Excellent interpersonal skills, diplomacy, credibility, and ability to communicate appropriately with people at all levels.
- Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Responsibilities
- Supervise and direct Animal Services Officers’ patrol activities and responses to calls and public requests.
- Assist victims, witnesses, and members of the public.
- Investigate dangerous or hazardous dog incidents, conduct follow-up investigations, take witness statements, and issue citations to violators.
- Prepare and review reports and maintain case files for arrests and ongoing investigations.
- Maintain equipment and assigned fleet vehicles, and operate vehicles safely and responsibly.
- Assist other law enforcement agencies with animal-control activities as required.
- Issue warnings and tickets for violations of city ordinances or state statutes related to animals.
- Examine animal-cruelty crime scenes, gather evidence, and verify information and evidence for accuracy and authenticity.
- Prepare clear, logical, impartial, and properly documented reports, and coordinate critical information with other offices or agencies as applicable.
- Monitor equipment needs and submit budget requests.
- Serve as liaison to the Arkansas Department of Health to ensure departmental procedures and protocols are followed.
- Assess training needs and schedule animal-services training classes.
- Orient new officers on city ordinances and Arkansas laws related to animals.
- Orient new kennel technicians on standard operating procedures.
- Conduct annual reviews with officers concerning changes to city ordinances and state animal-control laws.
- Support shelter adoption programs, community events, and community education on responsible pet ownership.
- Monitor, direct, and guide the daily work of Animal Services Officers and Kennel Technicians.
- Conduct annual evaluations of Animal Services Officers and Kennel Technicians.
- Review reports submitted by Animal Services Officers and other police officers engaged in animal-services activities for accuracy and timely completion.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
