Animal Services Supervisor

City of Bentonville • Bentonville, AR

5d

About The Position

The Animal Services Supervisor supervises two full-time Animal Services Officers and provides extended supervision of other department staff. The role directs assignments, schedules, and daily work; patrols the city and oversees the location and apprehension of stray and wild animals; and enforces Arkansas rabies laws and city animal ordinances. The supervisor interacts with the public, including deescalating emotionally charged situations, and helps protect the public from harmful or diseased animals.

The position manages an $850,000 budget, monitors equipment and fleet needs, and serves as the liaison with the Arkansas Department of Health to ensure departmental procedures and protocols are met. The supervisor oversees investigations and reporting, coordinates with other agencies, trains and orients staff, and supports shelter adoption programs, community events, and education on responsible pet ownership.

Requirements

• High school diploma or GED, six years of animal control operations experience, six hours of college English, and completion of all four levels of the National Animal Control Academy; or an associate degree in a related field and at least six years of experience.
• Candidates with an associate degree must complete all three levels of the National Animal Care & Control Academy within three years of hire.
• National Animal Care & Control Academy Levels I, II, and III certification.
• Valid driver's license.
• Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information to individuals and groups.
• Ability to perform arithmetic with whole numbers, fractions, and decimals, including calculations involving money, weights, volumes, distances, rates, ratios, and percentages.
• Ability to define problems, collect data, establish facts, draw valid conclusions, follow instructions, and address problems involving multiple variables in standardized situations.
• Ability to remain composed in stressful situations and calm during emergencies.
• Ability to maintain accurate records, give feedback, and manage behavioral changes in employees.
• Excellent interpersonal skills and the ability to interact diplomatically and credibly with colleagues and communicate appropriately at all levels.
• Ability to perform the physical demands of the job, including lifting and moving items up to 50 pounds occasionally.
• Ability to work outdoors in varying weather and in environments that may include mechanical parts, heights, fumes, chemicals, electrical hazards, or explosives.

Responsibilities

• Supervise and direct Animal Services Officers’ patrol and animal apprehension activities, and direct responses to calls from telecommunications and public requests.
• Provide assistance to victims, witnesses, and members of the public.
• Investigate dangerous or hazardous dog incidents, conduct follow-up to confirm compliance, take witness statements, and issue citations or warnings for violations of ordinances or state law.
• Prepare and review reports, maintain case files, and ensure reports are accurate and completed in a timely manner.
• Examine animal cruelty crime scenes, gather and verify evidence, and document findings in clear, logical, impartial reports.
• Report critical information and coordinate activities with other offices, agencies, and law enforcement agencies as applicable.
• Maintain assigned equipment and fleet vehicles, operate vehicles safely, monitor equipment needs, and submit budget requests.
• Manage a departmental budget of $850,000 and evaluate equipment maintenance and rotation needs.
• Serve as the liaison with the Arkansas Department of Health to ensure department procedures and protocols are followed.
• Assess training needs and schedule animal services training classes.
• Orient new officers on city ordinances and Arkansas laws related to animals, and orient new kennel technicians on standard operating procedures.
• Conduct yearly reviews with officers concerning changes to ordinances and state laws related to animal control.
• Monitor, direct, and guide daily activities of Animal Services Officers and Kennel Technicians; conduct yearly evaluations of both groups.
• Support shelter adoption programs, community events, and community education on responsible pet ownership.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED