Animal Care Supervisor

Petco • Hutto, TX

11h • Onsite

About The Position

The Animal Care Supervisor (identified in the job description as Companion Animal Supervisor) is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The supervisor leads through expertise and influence, coaching partners to provide exceptional animal care and knowledgeable service while supporting pet welfare, business goals, and Petco leadership expectations.

The role oversees animal care and department operations, including health checks, documentation, maintenance, ordering, regulatory compliance, and veterinary partnerships. It also supports customer service, sales and margin performance, inventory and shrink goals, omni-channel execution, and Pet Care Center operations as Leader on Duty. The supervisor trains, coaches, and develops partners in animal care, selling behaviors, and operational routines.

The position is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor and mostly indoor work. Occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting up to 50 pounds, as well as working near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. This is a full-time position; eligibility for full-time status is based on average hours worked under company policy and applicable law.

Requirements

• At least 1 year of supervisory experience.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• High school diploma or GED preferred.
• Supervisory experience in a pet retail environment preferred.

Responsibilities

• Ensure the health, safety, and well-being of live animals in accordance with Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to provide compassionate, knowledgeable customer interactions and strong customer service.
• Maintain welcoming, engaging, clean, and well-presented Companion Animal and Aquatics areas.
• Promote teamwork, inclusion, and collaboration, and model Petco selling behaviors and service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends, identify opportunities, and implement improvement plans.
• Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support omni-channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute department operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Process transactions efficiently and assist customers with product and animal care knowledge using Petco’s selling strategy.
• Monitor sales, margin, and inventory reports to support department performance.
• Assist with additional duties as needed to support business needs.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED