Animal Care Supervisor

Petco•Santa Maria, CA

4d•Onsite

About The Position

The Animal Care Supervisor (referred to in the posting as Companion Animal Supervisor) is a subject-matter leader responsible for the health, care, and presentation of live animals while supporting sales, customer experience, and operational performance in the Companion Animal and Aquatics departments. The role combines a commitment to animal welfare with operational discipline and business acumen, and includes coaching partners to provide high-quality animal care and knowledgeable customer service. The supervisor oversees animal care routines, documentation, ordering, maintenance, regulatory compliance, and veterinary-protocol response. They support department performance through sales, margin, inventory, and shrink monitoring; customer assistance; Omni-Channel execution; and leadership as Leader on Duty. The position is based primarily in a Pet Care Center retail environment, with regular sales-floor engagement and occasional tasks outside the center. It is full-time, with flexible availability required for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 1 year of supervisory experience.
Strong knowledge of companion animals, aquatics, and animal-care practices.
Excellent communication, organizational, and interpersonal skills.
Strong focus on customer service and people development.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
High school diploma or GED is preferred.

Nice To Haves

Supervisory experience in a pet retail environment.

Responsibilities

Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
Coach and mentor partners in compassionate customer interactions, animal care, selling behaviors, and operational routines.
Maintain a welcoming, engaging environment and high standards of cleanliness, care, and visual presentation in Companion Animal and Aquatics areas.
Promote teamwork, inclusion, and collaboration, and provide ongoing feedback and support to partners.
Drive sales, margin, and shrink performance through disciplined execution; review business insights and reports to identify opportunities and implement improvement plans.
Order live animals to balance animal welfare, inventory levels, sales, and margin goals.
Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
Complete animal maintenance tasks according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
Process transactions efficiently and deliver a positive customer experience, including customer assistance and cashiering or point-of-sale transactions.
Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
Assist with additional duties as needed to support business needs.