Ancillary Scheduler - Clermont, Pagonia

Orlando Health•CLERMONT, FL

1d•Onsite

About The Position

The Ancillary Scheduling, Registration, & Patient Charge Specialist works in Orlando Health Ambulatory’s Outpatient Rehab department in Clermont, Florida, in a Physical Therapy office specializing in orthopedics and sports rehabilitation. The role involves greeting patients, scheduling appointments, answering phones, collecting copayments, and providing excellent customer service. The specialist handles patient pre-registration, registration, scheduling, appointment changes, patient information, payer verification, authorizations, patient charges, and communication about insurance benefits and procedure details. They also support coordination between patients, providers, clinical staff, and business staff, and may assist with training new team members. This is a full-time position, 40 hours per week, Monday through Friday, on the day shift. The schedule may be modified to meet departmental needs and on-call responsibilities.

Requirements

Reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Two years of experience in a financial, business office, or customer service environment.
Computer knowledge.

Nice To Haves

Healthcare experience is a plus.

Responsibilities

Effectively pre-register, register, and schedule multiple patient appointments.
Manage additions and cancellations of patient appointments.
Gather and enter patient and guarantor demographic and financial information accurately in appropriate hospital systems.
Contact appropriate payers and provider offices to verify benefits and obtain and document necessary authorizations.
Review schedules daily and communicate changes to appropriate staff.
Enter patient charges.
Explain insurance benefits, copayments, deductibles, and self-pay portions to patients as a liaison between providers and patients.
Communicate procedure-related information to patients, including arrival time, location, and duration.
Check patients in and out.
Act as a liaison to clinical staff.
Coordinate with clinical and business staff to support effective patient management, including patient transfers from outside and sister facilities.
Provide training or mentoring support to new team members.
Maintain schedule flexibility to accommodate departmental needs and on-call responsibilities.
Attend and participate in department staff meetings and other assigned meetings.
Represent and participate in department, facility, Patient Financial Services, and corporate committees as requested by a supervisor or department manager.
Review and adhere to corporate, departmental, and education initiatives.
Assist a supervisor or manager in planning and organizing department activities.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Comply with Orlando Health policies and procedures.