Adult Ancillary Scheduler I

OU Health•Oklahoma City, OK

About The Position

The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. The role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. It obtains and documents pre-certification and authorization requirements, accurately enters information into scheduling or registration systems, and verifies insurance details to support a smooth patient experience. Positions are available at levels 1, 2, or 3 depending on experience, education, and licenses or certifications. OU Health notes that relocation assistance may be available for candidates located more than 100 miles away.

Requirements

Level 1: High school diploma or GED.
Level 1: At least 1 year of customer service experience.
Level 2: High school diploma or GED.
Level 2: At least 3 years of scheduling in a healthcare setting or patient access experience.
Level 2: Obtain Certified Revenue Cycle Representative (CRCR) or Certified Healthcare Financial Professional (CHFP) certification from HFMA within 180 days of hire.
Level 3: Associate degree.
Level 3: At least 5 years of scheduling experience.
Level 3: Obtain Certified Revenue Cycle Representative (CRCR) or Certified Healthcare Financial Professional (CHFP) certification from HFMA within 180 days of hire.
Communicate clearly and concisely, verbally and in writing.
Establish and maintain long-term customer relationships by building trust and respect and consistently meeting or exceeding expectations.
Work effectively with employees, patients, and external partners.
Demonstrate proficiency in required PC applications.
Understand and adhere to organizational policies, procedures, and systems.
Perform accurate mathematical calculations, reconcile figures, and demonstrate correct grammar, spelling, and transcription.

Nice To Haves

Radiology or physician office scheduling experience is preferred for Level 1.

Responsibilities

Answer telephone calls promptly and professionally.
Coordinate patient care throughout the continuum of care by collaborating with the multidisciplinary team.
Serve as a resource for care management.
Ensure tests and procedures are scheduled at the correct location with appropriate resources.
Select accurate insurance carrier plans and notify patients or physician office staff of out-of-network carriers or potential benefit reductions.
Communicate testing requirements to patients or physician offices based on scheduling module instructions.
Duplicate edits made in the scheduling module within the admissions module.
Monitor scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.
Work with physician office staff to ensure pre-certification or authorization numbers are entered into the scheduling or registration system.
Select the correct patient medical record number.
Maintain open communication with registration staff about unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
Use appropriate tools to communicate with Patient Access and other facility departments as needed.
Receive, maintain, and index physician orders according to facility standards and guidelines.
Collaborate with internal and external interdisciplinary teams to provide excellent customer service.
Attend in-service education and complete all required annual training.
Perform other duties as assigned.