Analyste d'affaires / Liaison Opérations -TI

Domtar Products•Montreal, QC

3d•Onsite

About The Position

Domtar is a leader in the production of pulp, paper, packaging, tissue paper, and wood products. With a commitment to safety, sustainability, operational excellence, and a diverse network of facilities across Canada and the United States, we provide high-quality products to customers worldwide at competitive prices. Our team consists of 14,000 talented and dedicated individuals. We are proud to offer competitive compensation, a stimulating work environment, rewarding career paths, and numerous development and learning opportunities. The Montreal, Quebec, Canada facility is seeking skilled individuals for the position of Business Analyst / IT Operations Liaison. This is a permanent, full-time position within the Lumber Industry.

Requirements

Excellent ability to translate operational needs into IT solutions.
Knowledge of the manufacturing sector (ideally sawmills / lumber).
Good understanding of systems (ERP, BI).
Analytical skills, critical thinking, and structured thinking.
Clear communication and ability to simplify complex information.
Autonomy, prioritization, diplomacy.
Proficiency with data (advanced Excel, Power BI).
Bilingual in English (required for recurring interactions with clients, partners, and US subsidiaries, both orally and in writing).

Nice To Haves

Quickly understands field operations.
Speaks the language of factories, lumber, and IT.
Knows how to simplify, structure, and document.
Comfortable interacting with production supervisors, sales, logistics, and accounting.
Enjoys transforming problems into concrete solutions.

Responsibilities

Serve as the primary point of contact between departments and IT.
Gather needs, pain points, or improvement requests from production, planning, logistics, transport, sales, shipping, and accounting teams.
Analyze, structure, and prioritize these requests.
Translate operational needs into functional terms understandable by IT.
Oversee the request process: analysis → development → testing → deployment → training.
Understand the complete wood cycle: sawing → drying → planing → inventory → planning → ordering → logistics → shipping → invoicing.
Identify friction points and propose improvements.
Act as a functional expert for systems (ERP): configuration, validation, testing.
Assist users with incidents or usage problems.
Ensure data consistency across systems (production → logistics → finance).
Assist administrative departments (AR/AP, invoicing, accounting) in resolving discrepancies (quantities, prices, products, transport).
Understand accounts payable processes: Interface, reverse billing.
Propose and document necessary internal controls.
Manage Anti-Dumping and Countervailing Duties (AD/CVD) data for the United States.
Understand necessary data: tariff codes, log origin, declared values, applicable rates.
Ensure systems correctly calculate AD/CVD.
Collaborate with compliance teams during administrative reviews or audits.
Maintain rigorous traceability in systems.
Produce reports and dashboards (Power BI/Excel/ERP).
Analyze trends, detect anomalies, and propose solutions.
Document current processes (AS-IS) and propose improvements (TO-BE).
Actively participate in IT projects: integrations, improvements, migrations.
Monitor EDI incidents, analyze errors, and coordinate fixes with IT.
Participate in the integration of new EDI clients or transactional messages.
Maintain documentation for mappings, business rules, and specific partner requirements.