Analyste bilingue – Service de soutien informatique

LKQ Corporation • Blainville, QC

2d • Onsite

About The Position

LKQ Corporation is currently seeking a bilingual Helpdesk IT Support Analyst to join our IT team located on Montreal's North Shore in Blainville, for a permanent full-time position. The majority of calls received at the helpdesk are in English (80%).

Requirements

• At least 2 years of customer service experience.
• High school diploma or DEP in IT support.
• Bilingualism in French and English (mandatory).

Responsibilities

• Support LKQ technologies and contribute to process improvement.
• Respond to technical support requests in person, by phone, or electronically.
• Diagnose and resolve technical issues related to hardware and software.
• Conduct research using all available information resources.
• Explain complex technical solutions to novice users.
• Evaluate and redirect issues to appropriate resources as needed.
• Identify and escalate situations requiring urgent attention.
• Follow up and route issues/incidents/requests and document resolutions.
• Stay up-to-date on systems, changes, and updates.
• Participate in a 24/7 on-call rotation.
• Communicate important issues to the IT team.

Benefits

• An excellent daily work environment.
• Work for an environmentally conscious company.
• Comprehensive benefits program and retirement plan after 3 months (dental, medical, vision, and long-term disability).
• Permanent full-time position, Monday to Friday.
• Employee parts purchase program (corporate discounts).
• Access to a generous commission program.
• Numerous opportunities for advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED