Analyst - User Support I

Genesis Energy • Houston, TX

2d

About The Position

The Analyst - User Support I provides technical assistance and support for computer systems, software, and hardware. The role responds to incidents and inquiries in person, by email, and by phone, guides remote users through troubleshooting, and provisions and deploys IT equipment. It also supports user software and peripherals, collects end-user feedback, tracks IT inventory, and identifies technical problems involving LAN, WAN, and telecommunication systems.

Requirements

• High school diploma.
• At least 3 years of experience with Microsoft Windows 10 operating systems.
• At least 3 years of helpdesk, end-user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Working knowledge of marine-specific systems and applications.
• Knowledge of desktop, laptop, and mobile hardware, network cabling, and wireless networking.
• Knowledge of IT issue tracking and knowledge base creation processes.
• Excellent oral and written communication skills.
• Strong problem-solving skills and attention to detail.
• Good organizational skills and aptitude for a structured work environment.
• Ability to lift and move computer equipment weighing up to 40 lbs.
• Ability to answer and work after-hours support calls.

Nice To Haves

• College degree preferred.
• IT technical courses and certifications are a plus.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email, and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED