Analyst - User Support I

GENESIS ENERGY, LLC • Houston, TX

1d

About The Position

Genesis Energy, LLC, an affiliate of publicly traded Genesis Energy, L.P., provides pipeline infrastructure, marine transportation, specialty chemicals, and onshore crude oil pipeline and terminal services. The Analyst - User Support I provides technical assistance and support for computer systems, software, and hardware. The role responds to user incidents and inquiries, guides remote users through troubleshooting, provisions and deploys IT equipment, and supports end users with hardware, software, networks, and related systems. The position also handles IT equipment and software inventory, documents user feedback, and identifies technical problems with network and telecommunications systems. After-hours support calls may be required.

Requirements

• High school diploma.
• At least 3 years of experience with Microsoft Windows 10 operating systems.
• At least 3 years of helpdesk, end-user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Working knowledge of marine-specific systems and applications.
• Knowledge of desktop, laptop, and mobile hardware, network cabling, and wireless networking.
• Knowledge of IT issue tracking and knowledge base creation processes.
• Excellent oral and written communication skills.
• Strong problem-solving skills and attention to detail.
• Good organizational skills and aptitude for a structured work environment.
• Ability to lift and move computer equipment weighing up to 40 lbs.
• Ability to answer and work after-hours support calls.

Nice To Haves

• College degree.
• IT technical courses and certifications.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, by email, and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

Benefits

• Highly competitive salary commensurate with experience.
• Medical and prescription, dental, life and disability insurance, vision coverage, flexible spending accounts, and health savings accounts available on the first day of employment.
• Paid time off annual entitlement and 11 company-paid holidays per year.
• 401(k) Savings Plan with up to 6% company match.
• Profit-sharing program with discretionary company contributions of 4–6% of eligible pay in the first quarter of the following year.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED