Analyst, Sales

KeHE Distributors, LLC•Aurora, CO

6d•Onsite

About The Position

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Requirements

High School diploma or general education degree (GED) required
Minimum 1-year experience, preferably in customer service, accounts payable, accounts receivable, general accounting, supply chain, inside sales and/or transportation
Basic data entry/10-key skills
Proficient with Microsoft Office
Knowledge of office administration and procedures
Excellent customer service, presentation, and active listening skills
Ability to work cross-functionally with other departments within the organization
Maintain calm demeanor and positive, professional attitude in a fast paced, “high stress” environment
Detailed oriented and organized
Must have proactive outreach, analytical/problem solving skills, and self-motivation
Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities
Strong interpersonal skills, ability to get along with diverse personalities, tactful and flexible with both internal and external customers
Technical aptitude for working with various financial - e.g., AS400, J.D. Edwards, software, and workforce management platforms
Ability to make solid business decisions and champion solutions as needed
Excellent written and verbal communication skills

Nice To Haves

Bi-lingual (Spanish-speaking) is a plus
Experience with credits, customer service, transportation systems, bills of ladings, proof of deliveries, DSD’s, shortages, and damages is a plus.

Responsibilities

Providing non-selling activity support to the Inside Sales team and independent retailers throughout the country.
Working closely with Customer Care and Operations, amongst other internal areas, to cross-functionally communicate and troubleshoot to resolve issues.
Delivering first class service to all internal and external customers; proactively and reactively follow up on, resolve and respond to inquiries; and maintain a positive and high-level of professionalism and integrity.
Identifying areas of improvement within the non-selling processes that affect the Inside Sales team and their book of business, to improve customer satisfaction and a more efficient customer experience.
Engage regularly with customers and Inside Sales Specialists to resolve issues involving non-selling activities, while building positive relationships and identifying customer needs.
Identify foreseeable issues and proactively engage as needed.
Ensure a trouble-free process.
Maintain a high level of customer service and quality.
Educate customers and provide access to tools that will aid them in visibility and resolution of issues.