Analyst S&M Business Operations
About The Position
The Business Operations Analyst delivers accurate reporting, analysis, and operational insights to support sales, marketing, and leadership decision-making. The role develops and maintains performance dashboards, forecasting tools, staffing analyses, compensation reporting, and executive presentations to monitor business results and identify opportunities for improvement. It partners with regional and site leadership to provide actionable insights, standardize reporting processes, leverage AI-driven efficiencies, and ensure data accuracy across multiple systems while supporting strategic business objectives and operational excellence.
Requirements
- Proficiency in Windows and Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Strong analytical skills.
- Ability to communicate effectively.
- Ability to set priorities and handle multiple requests in a dynamic environment.
- Flexible work schedule, including nights, weekends, and holidays.
Nice To Haves
- Accounting or finance experience.
- Vacation Ownership experience.
- Advanced Excel experience.
- Experience with Co-Pilot, Hyperion, Oracle, and/or Cognos.
- SQL, VBA, or other programming languages.
Responsibilities
- Assist with timely design, creation, and maintenance of accurate operational reports tracking overall sales and marketing performance and regional team performance.
- Create performance reports measuring compensation plans, target efficiencies, and financial statistics for direct use and for site leaders and team members.
- Track budgeted, forecasted, and actual key KPI information to monitor trends and highlight areas of opportunity or risk for further review.
- Monitor and communicate staffing levels, recruiting targets, and tour forecasts for optimal efficiency.
- Establish uniform reporting templates for local Business Operations teams in the region to ensure consistency and facilitate regional analysis.
- Create ad hoc reports, typically using Excel, Cognos, and/or Hyperion, to support decision-making and monitor business activity.
- Understand the company’s systems of record: Voice, Chorus, and Clarity.
- Use AI to improve efficiency and work quality.
- Assist with building PowerPoint decks and executive summaries, ensuring formulas and information are accurate and providing clear, concise overviews for leadership.
- Maintain a departmental SharePoint site housing information for easy team access and use.
- Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
- Complete required company training and compliance courses.
- Adhere to company standards and comply with policies and procedures.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
