Analyst, Outreach Coordinator

CVS Health•Work At Home-Louisiana, LA

9d•$21 - $37

About The Position

Coordinates member outreach to ensure effective use of health plan benefits, ensure member receipt of important clinical services, and to improve member health outcomes within the Medicaid or Medicare population. Responds to member inquiries in person, via telephone, and in writing. Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services. Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.

Requirements

2+ years’ member outreach, health care marketing, and/or other health education experience
1+ years of customer service or call center experience
1+ years of experience working with data
Ability to work independently with a high attention to details
Exceptional verbal and written communication skills
2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

Nice To Haves

QuickBase experience
QNXT experience
Project management experience
Analytic experience

Responsibilities

Coordinate member outreach to ensure effective use of health plan benefits.
Ensure member receipt of important clinical services.
Improve member health outcomes within the Medicaid or Medicare population.
Respond to member inquiries in person, via telephone, and in writing.
Provide support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements including outreach to members who are noncompliant in the designated outreach services.
Support effective medical record capture for HEDIS medical record review and abstraction of supplemental data.