Outreach Coordinator

HopeSource•Ellensburg, WA

1d•$28 - $30•Hybrid

About The Position

The Outreach Coordinator is HopeSource's connective tissue between the communities we serve and the agency itself. This role leads our street outreach team, builds and maintains relationships with community partners, and holds the agency accountable to its stakeholder engagement commitments at every level. The Coordinator serves as the hub between field staff, program leadership, and our partners, making sure outreach is coordinated, documented, and aligned with HopeSource's engagement strategy.

Requirements

2+ years of experience in outreach, community engagement, case management, or human services
Experience coordinating or supervising staff or volunteers
Valid WA driver's license, reliable transportation, and insurability
Acceptable criminal history report
Reliable and punctual
Present a professional image as a representative of HopeSource
Maintain a high degree of confidentiality relative to work performed
Establish and maintain effective professional working relationships with co-workers, management, partner agencies, and the community
Comfortable holding others, including senior leaders, accountable to commitments
Ability to work with low-income populations with respect and compassion
Demonstrated ability to build successful collaborative relationships with a wide range of stakeholders, from local, county, and state government and elected officials to service providers, healthcare, law enforcement, faith communities, and community members, as well as co-workers and management.
Effective communication skills and a professional attitude
Ability to work independently, prioritize work, and manage multiple priorities on deadline
Schedule flexibility: evenings, early mornings, and weekends may be required for community meetings, events, or outreach needs

Nice To Haves

Experience in social work, human services, public administration, or related field
Experience working with people experiencing homelessness or housing instability
Familiarity with HMIS, coordinated entry, or similar data systems
Knowledge of Central Washington community resources
Training in trauma-informed care, harm reduction, or Housing First principles

Responsibilities

Supervise, schedule, and support Street Outreach Specialists serving Kittitas, Chelan/Douglas, and Grant/Adams counties
Maintain a calendar of outreach activities, including street outreach, community events, workshops, appearances, and other communication opportunities
Coordinate outreach coverage, routes, and priorities across the service area, including targeted outreach for specific individuals and/or locations as required
Engage directly in client outreach as needed in accordance with the outreach calendar
Collaborate with Client Advocate(s) and Care Navigation around our highest-barrier clients to ensure smooth handoffs from outreach to services
Provide day-to-day guidance, problem-solving, and case consultation to field staff
Ensure timely and accurate records and reports of outreach efforts within HMIS and the coordinated entry system
Build relationships and partner with residents, local agencies, elected officials, and community stakeholders
Build and sustain strong working relationships with existing collaborative partners and cultivate new ones
Maintain the Community Partner Matrix, a database of community partners with contact details for individuals at various levels in each organization
Serve as liaison to community groups identified by leadership and/or the work plan
Work with like-minded community groups to identify and prioritize community issues
Align efforts with relevant Program Manager(s) to support coordinated care for mutual clients
Track stakeholder engagement commitments assigned to staff at all levels, including Managers, Directors, and Executive leadership
Conduct regular check-ins with assigned staff on progress and follow up on lapsed commitments
Review engagement activities against the agency's Stakeholder Engagement Plan
Report results, trends, and gaps to EMT and EM2 so leadership can take corrective action and keep strategy aligned
Prepare regular reports on outreach and engagement activity for leadership and funders
Contribute to development and upkeep of the agency's Outreach & Stakeholder Engagement SOP
Support grant reporting and compliance requirements related to outreach funding