Analyst, Online Customer Experience (18 month contract)

The Home Depot

1d•CA$55,100 - CA$62,000•Onsite

About The Position

We are seeking a dynamic UX analyst to be a part of operations, execution, and stakeholder relationships for their assigned portfolio. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Requirements

University/College degree in a related area of study, or equivalent experience.
2+ years in a relevant field
Proven experience in managing UX projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity

Nice To Haves

Experience with Adobe Analytics, Looker, Tableau & P360 an asset

Responsibilities

Leverage research to identify opportunities to drive value across shopping experiences.
Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
Collaborate with partners to continuously improve the shopping experience, including search, browse paths, and facet/attribute management.
Monitor business performance and evaluate opportunities for improvement.
Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Lead discussions with merchants to ensure business objectives align with online strategies.
Assess category performance, analyze trends, and optimize product discoverability.