Analyst, Omnichannel Analytics

CVS Health • Boston, MA

2d • $43,888 - $93,574

About The Position

The Omnichannel Analytics team provides visibility into digital performance to help shape and accelerate CVS Health’s digital growth strategy. The Analyst partners with leaders and cross-functional teams across Retail to deliver actionable insights for business decisions. The role combines technical analytics expertise with business storytelling, transforming complex data into meaningful recommendations.

The Analyst develops partner-facing reports and dashboards, writes complex SQL queries, analyzes test results, and uncovers insights across digital and order channels. The position supports the Omnichannel Data Strategy and the self-service reporting ecosystem, and contributes to projects involving test design, A/B testing, performance measurement, and results analysis. The Analyst also monitors digital performance and website KPIs, communicates findings and recommendations to stakeholders, and explores data sources and analytical approaches to deepen understanding of customer behavior and business performance.

Requirements

• At least 1 year of hands-on data analysis experience using tools such as SQL, Python, Snowflake, or similar technologies.
• At least 1 year of experience in an analytics role, driving business insights and delivering measurable outcomes.
• At least 1 year of experience developing data visualizations, dashboards, and reports.
• At least 1 year of experience designing, executing, and analyzing A/B tests.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate complex findings to technical and non-technical audiences.
• Bachelor’s degree in a quantitative field, or an equivalent combination of formal education and experience.

Nice To Haves

• Experience collaborating across multiple business units and cross-functional teams.
• Experience with advanced analytics methodologies and statistical analysis techniques.
• Exposure to statistical modeling and predictive analytics.
• Experience working with cloud-based data warehouse platforms.
• Strong presentation and data storytelling skills, with the ability to influence business decisions through analytics.

Responsibilities

• Support the development and execution of the Omnichannel Data Strategy.
• Create and maintain partner-facing reports, dashboards, and visualizations to provide visibility into business performance.
• Write complex SQL queries and perform data cleansing to support reporting and analysis needs.
• Conduct ad hoc analyses and respond to data requests from business partners across the organization.
• Assist with short- and long-term projects, including test design, A/B testing, performance measurement, and results analysis.
• Support the enhancement and maintenance of the self-service reporting ecosystem.
• Partner with Data Strategy, Data Engineering, Data Science, and other analytics teams to improve processes and reporting capabilities.
• Monitor and analyze daily, weekly, monthly, and annual digital performance metrics and key website KPIs.
• Communicate findings, trends, and recommendations to stakeholders through presentations and reporting.
• Explore new data sources and analytical approaches to deepen understanding of customer behavior and business performance.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• CVS Health bonus, commission, or short-term incentive program eligibility
• Additional resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level