Analyst - IT Support Specialist

Bridge Investment Group•Sandy, UT

3d•Onsite

About The Position

As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position is based out of our Salt Lake, UT office. Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include: Provide front end support for PC's and associated peripherals for Bridge properties located nationally Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software Answer users' inquiries regarding computer software and hardware operation to resolve problems Provide client support and technical issue resolution via E-Mail, phone and other electronic medium Configure software to connect to Internet application servers Identify and correct or advise, on operational issues in end-user computer systems

Requirements

Minimum 3 years’ experience of IT support experience
Minimum 2 years’ experience supporting large onsite team as well as remote users with minimal supervision
Minimum 2 years’ experience on boarding IT needs for new employees
High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution
Ability to multi-task and prioritize competing service request
Ability to work independently and efficiently to meet end-user needs
Ability to promptly answer support related email, phone calls and other electronic communications
Superior organization skills, attention to detail, and appropriate motivation
Experience with hardware and software issues
Proficiency in Internet related applications such as E-Mail clients and Web Browsers
Excellent communication (oral and written), interpersonal, and presentation skills

Responsibilities

Provide front end support for PC's and associated peripherals for Bridge properties located nationally
Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software
Answer users' inquiries regarding computer software and hardware operation to resolve problems
Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
Configure software to connect to Internet application servers
Identify and correct or advise, on operational issues in end-user computer systems

Benefits

Comprehensive insurance options, including Medical, Dental, and Vision
Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
Company‑paid Life Insurance, with the option to purchase additional coverage
Company‑paid Long‑Term Disability coverage
Access to a benefits concierge service for personalized support
Access to mental health and well‑being resources
401(k) Plan with dollar‑for‑dollar company match up to 6% of pay
Paid Time Off (PTO)
11 paid holidays annually
Four (4) weeks of paid parental leave as a primary caregiver, or Two (2) weeks of paid parental leave as a secondary caregiver
Up to twelve (12) weeks of paid parental leave per birth, adoption, or placement (after two years of employment for primary caregivers)
Tuition Reimbursement of up to $5,000 per year for pre‑approved education expenses