Analyst, IT Operations

Ciena • Baltimore, MD

1d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. What will you do at Ciena? Learn: SD-WAN and Multi-Cloud secure connections Cloud-based firewalls, IDS & IPS Enterprise Network Enterprise Wi-Fi & BLE Remote Access Implement: Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5 Cloud – Azure, AWS, OCI Interconnections, Firewalls & Web Application Firewalls Operational Support: Participate 24x7 scheduled On-call rotation Handle trouble ticket escalations from Service Desk, other IT teams or Business Units Drive escalations to resolution with technologies vendors Own Root Cause Analysis and Long-Term Fix Automation: Orchestration & Configuration Management – Terraform & Ansible Documentation: Generate & maintain via Agora, SharePoint Online and JIRA

Requirements

• B.S. degree computer science, related degree or relevant experience
• 5 - 8 years concentrated experience in the area of IT Network Infrastructure
• Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions
• Strong knowledge of firewall management – Palo Alto or FortiGate
• Experienced in network troubleshooting tools (Protocol Analysis hardware/software & packet sniffer)
• Strong interpersonal skill with emphasis on collaboration, communication & organization
• Reliable work ethic to drive commitments to deliverables
• Open-minded to accept feedback to adjust then grow
• Be a Change Advocate to think and do things differently
• Growth mindset to keep learning

Nice To Haves

• Firewall, Wireless technology certifications desired, but not required
• Knowledge of Azure, AWS or OCI is a plus

Responsibilities

• Participate 24x7 scheduled On-call rotation
• Handle trouble ticket escalations from Service Desk, other IT teams or Business Units
• Drive escalations to resolution with technologies vendors
• Own Root Cause Analysis and Long-Term Fix
• Generate & maintain via Agora, SharePoint Online and JIRA

Benefits

• medical
• dental
• vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level