Analyst, Insurance Processing

Arbor Realty Trust•Buffalo, NY

2h•$55,000 - $60,000•Hybrid

About The Position

The Analyst, Insurance Compliance, is responsible for ensuring that adequate insurance coverage exists, is paid according to lender guidelines, and is appropriately documented. The role serves as a first point of contact for insurance questions, coverage requirements, and investor guidelines, and works with internal and external customers to obtain and review insurance documentation. The position also supports insurance-related borrower and portfolio management inquiries, maintains insurance data and records, and helps resolve insurance exceptions and lender-placed insurance issues.

Requirements

High school diploma or equivalent.
Clear, professional written and verbal communication skills, with the confidence to engage internal and external stakeholders.
Excellent attention to detail, judgment, flexibility, accountability, and dependability.
Strong time management and organizational skills to prioritize multiple assignments.
Initiative, motivation, a flexible attitude, and ability to adapt to a changing environment.
Ability to work as part of a team while making a strong individual contribution.
Demonstrated critical thinking skills and a solution-oriented mindset.
Intermediate Microsoft Office skills.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, or a related discipline, or equivalent work experience.
Prior experience in commercial insurance, mortgage, or banking.

Responsibilities

Serve as a first point of contact for insurance questions, coverage requirements, and investor guidelines.
Interact with internal and external customers as needed to obtain proof of insurance.
Evaluate insurance documentation and review it against system and lender guidelines.
Follow up on insurance exception items within specified time frames.
Disburse escrow funds to ensure timely payment of insurance premiums.
Monitor insurance escrow funds for shortages, including contacting borrowers to secure funds.
Board and review new loans and documents accurately and promptly in Arbor servicing systems as they pertain to insurance items.
Maintain the integrity of system data related to insurance updates.
Support resolution of insurance-related borrower and portfolio management inquiries.
Identify and communicate insurance-related issues and trends.
Research and process refunded, returned, and/or stale-dated checks, and initiate stop-payment processes as needed.
Obtain paid-in-full receipts for all non-escrow accounts.
Communicate with applicable parties regarding lender-placed insurance issues.
Complete other projects as assigned.