Analyst I&TS Support

Independent Electricity System Operator

8d • CA$97,708 - CA$139,568 • Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. This role is within the IT Operations Division in the Information & Technology Services Business Unit. The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. The Analyst I&TS Support will assist in the design, installation, and technical support functions for the IESO common infrastructure network and telecommunication facilities, including interfaces with market participants at IESO Control Centres and supporting field locations. The IESO common infrastructure includes TELECOMMUNICATIONS FACILITIES (data/voice communications networks supporting power system operation, Market Participant Networks, Market Services, settlement services, call centre and office telephone systems) and COMPUTER NETWORK FACILITIES (routers, switches, servers, storage arrays, firewalls/security devices, and Wide Area Network (WAN) links).

Requirements

• Knowledge of computer science or computer systems engineering to design, develop, and support small to large-scale computer systems and networks.
• Specific knowledge including telecommunication concepts, voice system architecture, networking, and system administration.
• Equivalent education to a four-year university education in the appropriate discipline.
• Background experience in the design, development, and support of computer systems.
• Exposure to computer system architecture, design, configuration, and integration.
• Exposure to Local Area and Wide Area networking.
• Exposure to telecommunications devices, voice/PBX and digital/network communications equipment.
• Exposure to administration and use of standard or proprietary computer operating systems.
• Exposure to development of computer applications using standard development languages.
• Exposure to support of small to large scale computer systems.
• Exposure to desktop computer configuration.
• Exposure to network servers administration/support and/or firewalls/network security devices.
• Exposure to field metering and relaying.
• Some experience gained through exposure to IESO infrastructures as they relate to power system/energy market operations.
• Experience in preparing technical reports and procedures.
• Over four years, up to and including six years, of experience is considered necessary.
• Must be legally eligible to work in Canada.
• Subject to applicable background checks.

Responsibilities

• Assist in the design, installation, check into service, maintenance, modification and upgrade of IESO common infrastructure facilities to maintain existing standards and to meet changing business needs.
• Contribute to the evaluation, planning, and development of upgrade/enhancement proposals related to IESO common infrastructure, based on assessments of new and emerging user requirements and analysis of systems and equipment performance data.
• Participate in the development and design of evolutionary voice/data infrastructure solutions to meet IESO business requirements, providing solutions from concept through technical evolution and feasibility to final implementation.
• Assist in carrying out technical and operational support (Tier 2 and 3) for IESO IT infrastructure, including operating system support for servers, databases, and network switches, routers, and firewalls.
• Assist in the implementation of IESO security policies by creating and configuring servers, firewalls, routers, and other network security equipment.
• Contribute to the evaluation of risks and the effectiveness of systems in enforcing security policies.
• Investigate security issues, recommend and implement changes to mitigate/reduce known risks.
• As assigned, conduct necessary actions for the operation, support, and administration of common infrastructure server facilities to meet IESO business needs, requiring a sound understanding of the design, implementation, and operating philosophy of various desktop products, operating systems, and server equipment.
• Perform analysis and respond to system incidents and related problems, troubleshooting, isolating, and resolving incidents and problems within guidelines.
• Perform system administration and provide support to personnel involved in system administration activities.
• Assist in the provision of project management support to projects or teams involved in the expansion and improvement of information systems and tools.
• Contribute as directed to the development of strategic plans, standards, procedures, and tests.
• As part of a team, contribute to helping associates advance their learning and facilitate their problem-solving skills within their respective areas of expertise.
• Perform other duties as required.

Benefits

• Best-in-class benefits
• Long-term support in the form of a defined benefit pension plan.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level