Analyst, Human Resources

Ocean Network Express•Vaughan, ON

1d•$70,000 - $95,000•Hybrid

About The Position

The Human Resources Analyst serves as a vital, business-facing bridge between core HR operations and our HR technology platforms. This role focuses heavily on user enablement, front-end system data management, and operational workflows. The ideal candidate will thrive in process mapping, creating comprehensive documentation, managing the Learning Management System (LMS), and delivering actionable data reporting to drive business decisions.

Requirements

Ability to spot trends, identify pain points, and logically diagnose process bottlenecks.
Strong verbal and written skills; patient and clear when training non-technical users on system features.
Ability to balance multiple projects and priorities.
Proven aptitude for process mapping and creating clear, concise technical documentation.
Highly proficient in enterprise productivity suites (Google Workspace or Microsoft 365), with strong Excel/Google Sheets skills for data manipulation (VLOOKUPs, pivot tables).
2 + years of experience working within an HR Operations or HRIS capacity.
2 + Hands-on experience as an administrator or super-user in an HR system (SuccessFactors experience is highly desirable)

Nice To Haves

LookerStudio or other data visualization software experience is highly desirable.

Responsibilities

Partner directly with HR stakeholders and business lines to map out "as-is" and "to-be" HR workflows.
Translate operational pain points into clear, system-supported requirements and identify continuous improvement opportunities.
Perform day-to-day functional technical tasks within SAP SuccessFactors, including managing front-end configurations.
Act as the primary functional owner for the Learning Management System (LMS). Responsible for uploading digital learning content, tracking compliance training metrics, and troubleshooting end-user access issues.
Build, run, and maintain standard and ad-hoc compliance and workforce reports.
Conduct regular data validation and system audits to safeguard data cleanliness, compliance, and alignment with company standards.
Author and maintain standard operating procedures (SOPs), user guides, and training materials.
Lead training sessions to ensure high system adoption and comfort among non-technical HR users.
Act as the first line of business support for HR system inquiries.
Manage and resolve incoming requests through ticketing platforms (e.g., ServiceNow), ensuring communication loops are closed with users.