Analyst, Guest Experience Insights - (Qualtrics/Survey Mgmt)

Carnival Corporation•Miami, FL

2d•Hybrid

About The Position

The Analyst, Guest Experience Insights is responsible for supporting the design, development, and implementation of analytics and reporting that assist the business in achieving strategic objectives and increasing productivity. This role collaborates across business areas including Guest Commerce, Hotel Operations, Product Development, Marketing, and IT to achieve desired results. The analyst serves as an analytics expert and consultant, providing support to Guest and Hotel Operations business leaders.

Requirements

Bachelor's Degree - Business, Economics, Finance or Data Analytics
2+ years of finance, revenue management or related analytical experience.
Basic SQL & Programming Skills, with experience working with various databases and dashboards.
Strong MS Office knowledge with a focus in Excel and PowerPoint.
Proficiency in analytical tools SAS Enterprise Guide and Tableau.
Working knowledge of database structure and Qualtrics or similar platforms.
Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Responsibilities

Support the development of new business tools and processes that improve revenue optimization, support strategic projects, and objectives, and enable data-driven decisions.
Queries, analyzes data and maintains reports using approved reporting tools to provide management with requested system driven information.
Conducts qualitative and quantitative analysis and prepares metrics to support key strategic objectives for assigned business areas (culinary, beverage, etc.).
Assess the operational impact of all analyses and make data-driven recommendations based on the results to improve revenue, guest experience or efficiencies.
Prepares and delivers unified and cohesive presentation(s) to business leaders with insight and ideas based on analytics that supports strategies for the business areas assigned.
Develop strategies to optimize processes, set frontline incentives for crew compensation (including payouts), evaluate performance, and create tools that will give shoreside and shipboard teams visibility.
Collaborates across several business areas to identify ways to streamline and automate daily tasks that improve business effectiveness and efficiency.
Develops dashboards, procedures, reports, and databases to track and maintain data for analytical purposes; prior experience using Qualtrics or similar platforms, data visualization tools (Tableau or Power BI) & working SQL knowledge (SAS is a plus).
Provide ad hoc analytical support to operations senior management team.
Design, test, and create new reporting solutions & infrastructure, including SQL queries, SQL Server Reporting Services (SSRS) reports, Power BI/Tableau dashboards, SAS & Qualtrics reports.
Provide ad hoc analytical and reporting support for broader operational topics across the team, such as post-cruise survey, manning, no-shows, and other operational metrics, based on prioritization and capacity.

Benefits

Annual cash bonus program
Cost-effective medical plans
Dental plans
Vision plans
Employee Assistance Program
Mental health resources
Company paid term life insurance
Disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
8 company-wide holidays
2 additional floating holidays
Vacation Time (14 days/year for manager and below level, increasing with tenure)
Sick Time (80 hours each year for full-time employees)
Complementary stand-by cruises
Employee discounts on confirmed cruises
Special rates for family and friends on cruises
Personal and professional learning and development resources
Tuition reimbursement
On-site Fitness center at our Miami campus