Analyst, Guest Experience Insights

Carnival Corporation•Miami, FL

4h•Hybrid

About The Position

The Analyst, Guest Experience Insights is responsible for supporting the design, development, and implementation of analytics and reporting that assist the business in achieving strategic objectives and increasing productivity. This role collaborates across business areas including Guest Commerce, Hotel Operations, Product Development, Marketing, and IT to achieve desired results, and serves as an analytics expert and consultant to Guest and Hotel Operations business leaders.

Requirements

Bachelor's Degree - Business, Economics, Finance or Data Analytics
2+ years of finance, revenue management or related analytical experience.
Basic SQL & Programming Skills, with experience working with various databases and dashboards.
Strong MS Office knowledge with a focus in Excel and PowerPoint.
Proficiency in analytical tools SAS Enterprise Guide and Tableau.
Working knowledge of database structure and Qualtrics or similar platforms.
Ability to collaborate across Guest Commerce, Hotel Operations, Product Development, Marketing, and IT to design and implement analytics and reporting that drive strategic objectives.
Ability to provide dashboards, reports, and tools to enable data-driven decisions for shoreside and shipboard teams.
Ability to conduct qualitative and quantitative analysis to assess impact and optimize guest experience and operational processes.
Ability to translate data into actionable recommendations that improve operational efficiency and business outcomes.
Ability to enable measurable improvements in guest experience and operational effectiveness through data-backed strategies and automation initiatives.
Ability to provide visibility and actionable insights that support decision-making across multiple business areas.
Ability to act as an analytics consultant to business leaders by delivering insights and cohesive presentations that influence strategies.
Ability to lead development of reporting solutions and dashboards using tools like SQL, Tableau, Qualtrics, and Power BI.

Nice To Haves

SAS knowledge

Responsibilities

Support the development of new business tools and processes that improve revenue optimization, support strategic projects, and objectives, and enable data-driven decisions.
Queries, analyzes data and maintains reports using approved reporting tools to provide management with requested system driven information.
Conducts qualitative and quantitative analysis and prepares metrics to support key strategic objectives for assigned business areas (culinary, beverage, etc.). Assess the operational impact of all analyses and make data-driven recommendations based on the results to improve revenue, guest experience or efficiencies.
Prepares and delivers unified and cohesive presentation(s) to business leaders with insight and ideas based on analytics that supports strategies for the business areas assigned.
Develop strategies to optimize processes, set frontline incentives for crew compensation (including payouts), evaluate performance, and create tools that will give shoreside and shipboard teams visibility.
Collaborates across several business areas to identify ways to streamline and automate daily tasks that improve business effectiveness and efficiency.
Develops dashboards, procedures, reports, and databases to track and maintain data for analytical purposes; prior experience using Qualtrics or similar platforms, data visualization tools (Tableau or Power BI) & working SQL knowledge (SAS is a plus). Provide ad hoc analytical support to operations senior management team.
Design, test, and create new reporting solutions & infrastructure, including SQL queries, SQL Server Reporting Services (SSRS) reports, Power BI/Tableau dashboards, SAS & Qualtrics reports.
Provide ad hoc analytical and reporting support for broader operational topics across the team, such as post-cruise survey, manning, no-shows, and other operational metrics, based on prioritization and capacity.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Annual cash bonus program (for non-sales roles)
Days off for 8 company-wide holidays, plus 2 additional floating holidays
Vacation Time (14 days/year for manager and below level, 19 days/year for director and above level; part-time based on hours worked)
Sick Time (80 hours/year for full-time, minimum 60 hours/year for part-time with benefits)
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus