Analyst, Entertainment Operations

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

The Analyst, Entertainment Operations plans, manages, and schedules contract assignments for shipboard Entertainment & Guest Activities employees, including Sports Staff, Lead Sports Staff iFLY, and Sports Supervisors. The role also supports scheduling administration for Sports Managers, Sports Supervisors, and Traveling Sports Managers. The position is based on-site at Royal Caribbean Group’s headquarters in Royal Caribbean Headquarters 1050 and reports to the Manager, Entertainment Operations. The analyst coordinates workforce planning, staff movements, logistics, employee development, staffing levels, travel, and employee records with shipboard and shoreside teams and other departments. The role makes crew-movement decisions in light of crew availability and ship itineraries, manages scheduling operations within the annual operating budget, and may attend conferences, auditions, recruiting events, and ship visits. Domestic or international travel may be required.

Requirements

Strong problem-solving ability and strategic thinking, including handling situations with limited standardization.
Attention to detail, time-management skills, and teamwork.
Excellent interpersonal and written communication skills.
Strong leadership and time-management skills, along with written and oral communication skills.
Ability to communicate effectively with senior operational personnel at all levels.
Ability to perform the position’s physical functions, with or without reasonable accommodation, including sitting, standing, writing, reviewing and typing reports, compiling data, operating a PC, communicating, listening, and assessing information.

Nice To Haves

Bachelor’s degree in Business Administration or a related field from an accredited college or university.
Three or more years of experience in one or more of workforce planning, scheduling, or logistics services.
Diplomacy and relationship-building skills.

Responsibilities

Communicate with shipboard and shoreside hotel operations to coordinate workforce planning, scheduling planned and unplanned movements, and logistics for Sports Staff, Lead Sports Staff iFLY, and Sports Management positions.
Partner with HR Recruitment to monitor shipboard Entertainment staff development and support advancement and succession planning for future Sports Supervisor and Sports Manager positions.
Review staffing par levels, anticipate and prevent shortages, and select appropriate replacements within strict timelines.
Coordinate with HR, PEME, and Travel departments on travel, sign-on, sign-off, medical, and risk-management issues.
Maintain complete and accurate employee data in the E1 system for assigned departments or positions.
Submit ECCR and SeaForm requests and monitor approvals for scheduled positions.
Attend Entertainment Activities conferences, auditions, recruiting events, and ship visits as needed to support fleet and operational needs.
Make crew-movement decisions and communicate them effectively to Entertainment Studios, ships, shoreside teams, and management, taking crew-member availability and ship itineraries into account.
Manage the scheduling operation within the annual operating budget.
Perform other job-related duties assigned by a supervisor or management.