Analyst, Distribution Operations

Hilton • Addison, TX

1d • Hybrid

About The Position

This is your chance to be part of a Global Distribution Team that is an important part of Hilton's Commercial Services organization around the world. As a Distribution Operations Analyst, you will support the team responsible for booking channel management and negotiations, booking channel optimization and operations, and services including payment and transaction settlement for online and digital third-party channels driving business to Hilton's hotels globally. On the Distribution Operations team, reporting to the Manager, Distribution Operations you will work on internal systems support and revenue analysis results to the hotel management team. The results impact availability and revenue production. Additionally, you will identify and implement efficiencies. These efficiencies use automation or streamlining to save time and money or generate additional revenues. What you'll do during a typical day: Provide support to internal and external customers to ensure optimal display or effectively resolve related inquiries across third-party channels. Create and maintain hotel-level Operations guides, initiatives, and training material including regular review for content relevancy. Conduct regular channel audits and follow established QA process for resolving system issues. How you'll collaborate with others: Work with other corporate teams on special project requests that impact Central Reservation Systems (CRS), Global Distribution System (GDS), and third-party distribution channels. Collaborate with other teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives. Deliverables you'll take ownership of: Support other tasks when demand is high by sharing the workload regardless of your core team responsibilities.

Requirements

• One (1) year of work experience.
• Demonstrated experience learning a new tool/technology.
• Strong written communication.

Nice To Haves

• BA/BS Bachelors Degree.
• Distribution experience.
• Proficient in Smartsheet/Excel.
• Proficient in SQL.
• Work experience in the hospitality industry.

Responsibilities

• Provide support to internal and external customers to ensure optimal display or effectively resolve related inquiries across third-party channels.
• Create and maintain hotel-level Operations guides, initiatives, and training material including regular review for content relevancy.
• Conduct regular channel audits and follow established QA process for resolving system issues.
• Work with other corporate teams on special project requests that impact Central Reservation Systems (CRS), Global Distribution System (GDS), and third-party distribution channels.
• Collaborate with other teams to craft strategies and achieve breakthroughs that support the wider Commercial Services objectives.
• Support other tasks when demand is high by sharing the workload regardless of your core team responsibilities.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees