Analyst Distribution Center System Management

PUMA•PUMA AZ Warehouse, AZ

2d•$51,800 - $68,905•Onsite

About The Position

This role provides basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment. The Analyst will assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns. They will support warehouse and business systems by gathering details, following troubleshooting steps, and escalating issues when needed. The position involves creating, updating, and closing support tickets with clear notes, status updates, and resolution information. Responsibilities also include supporting the setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations. The role requires clear communication with operations and IT teams to understand issues and provide timely updates, as well as assisting with testing, deployments, upgrades, and small IT projects under guidance. Following documented procedures, checklists, and basic troubleshooting guides is essential. The Analyst will help maintain simple documentation for recurring issues, device setup, and support processes, and escalate complex or business-impacting issues to the appropriate IT, vendor, or support team. This escalation may require working outside normal hours. The role demands professional customer service and support in a fast-paced distribution center environment, with a strong attention to detail when handling equipment, tickets, and user requests. Reliability, teamwork, and a willingness to learn new systems and processes are key attributes.

Requirements

1-2 years distribution center operations
Excellent time management skills
Ability to pivot on a dime and react to a fast-paced environment
Ability to confidently escalate complex or business-impacting issues to the appropriate IT, vendor, or support team that need to be resolved during and outside regular hours as needed
Professional customer service/support to users in a fast-paced distribution center environment
Attention to detail when handling equipment, tickets, and user requests
Reliable, team oriented, and ability to learn new systems and processes.
Proficient in Microsoft applications: Outlook, Word, Excel & PowerPoint

Nice To Haves

Bachelor’s degree preferred
Networking concepts, and common IT hardware experience preferred.
Previous help desk, technical support, warehouse, logistics, or customer service experience preferred, but not required

Responsibilities

Provide basic technical support for warehouse users, workstations, printers, scanners, and other common IT equipment.
Assist with troubleshooting login issues, application access, printing problems, device connectivity, and basic hardware concerns.
Help support warehouse and business systems by gathering details, following troubleshooting steps, and escalating issues when needed.
Create, update, and close support tickets with clear notes, status updates, and resolution information.
Support setup, replacement, and basic configuration of PCs, RF scanners, label printers, and workstations.
Communicate clearly with operations and IT teams to understand issues and provide timely updates.
Assist with testing, deployments, upgrades, and small IT projects under guidance from senior team members.
Follow documented procedures, checklists, and basic troubleshooting guides.
Help maintain simple documentation for recurring issues, device setup, and support processes.
Escalate complex or business-impacting issues to the appropriate IT, vendor, or support team. During these escalations time may bleed over normal working hours.
Provide professional customer service and support to users in a fast-paced distribution center environment.
Maintain attention to detail when handling equipment, tickets, and user requests.
Demonstrate reliability, teamwork, and a willingness to learn new systems and processes.