Analyst, Consumer AI

Carnival Corporation•Miami, FL

8d•Hybrid

About The Position

The Analyst, Consumer AI Analytics & Insights measures, analyzes, and optimizes the performance and business impact of Consumer AI initiatives. As the primary analytics and insights resource for the Consumer AI team, the role provides data-driven insights to support AI strategy, use-case prioritization, solution performance, adoption, and value realization. The Analyst partners closely with the Director, Consumer AI and Manager, Consumer AI Solutions, as well as business, product, technology, analytics, and customer experience teams, to identify opportunities, evaluate initiatives, develop KPI frameworks, conduct experimentation, and communicate outcomes. The position influences AI investment decisions, roadmap prioritization, solution optimization, customer experience, revenue opportunities, and operational efficiency. The role develops measurement plans, dashboards, scorecards, and reports; analyzes customer, digital, loyalty, marketing, ecommerce, and operational data; and evaluates AI solution quality, accuracy, relevance, consistency, compliance, adoption, and business outcomes. It supports testing and pilots, stakeholder feedback and issue resolution, AI governance and documentation, roadmap and portfolio processes, and executive reporting. The Analyst also supports strategic AI projects and the ongoing development of Consumer AI capabilities. This is an in-office position based at a designated Carnival office in South Florida, Monday through Thursday, with the option to work from home on Fridays. Candidates must be in or willing to relocate to the Miami/Ft. Lauderdale area. Travel is less than 25%, with shipboard travel likely. Work is primarily in a climate-controlled environment with minimal safety or health hazard potential, and requires remaining stationary at a desk and/or computer for extended periods.

Requirements

Bachelor's degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or a related field.
At least 2 years of experience in business analysis, analytics, digital product support, project management, consulting, technology, or related fields.
Experience gathering requirements, documenting processes, and supporting cross-functional initiatives.
Experience using reporting and visualization tools such as Power BI, Tableau, Excel, or equivalent.
Experience developing reports, dashboards, KPIs, and business insights.
Strong analytical and problem-solving skills, including the ability to analyze complex datasets, identify trends and patterns, evaluate competing hypotheses, and translate findings into actionable recommendations.
Strong written and verbal communication skills.
Ability to work effectively with cross-functional business and technology teams.
Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Must be located in or willing to relocate to the Miami/Ft. Lauderdale area.
Ability to remain stationary at a desk and/or computer for extended periods of time.

Nice To Haves

Familiarity with AI, Generative AI, digital products, automation, analytics, or emerging technology initiatives.
Experience supporting testing, quality assurance, or user acceptance testing activities.
Experience preparing executive presentations, status updates, and business recommendations.
Experience with Microsoft Copilot, Copilot Studio, Power Platform, or AI-enabled business tools.
Experience supporting digital transformation, automation, or innovation initiatives.
Basic understanding of prompt engineering, AI governance, and responsible AI concepts.
Experience in ecommerce, marketing, loyalty, customer experience, travel, hospitality, or cruise industries.

Responsibilities

Develop KPI frameworks and measurement plans for AI initiatives.
Analyze customer, digital, loyalty, marketing, ecommerce, and operational data to identify AI opportunities.
Create dashboards and scorecards tracking AI adoption, effectiveness, utilization, and business value.
Measure revenue impact, productivity improvements, containment rates, customer satisfaction, and operational efficiencies.
Perform trend analysis to identify optimization opportunities and emerging patterns.
Support AI performance measurement from pilot through production deployment.
Support user acceptance testing (UAT), pilot programs, and solution validation activities.
Document test plans, testing results, defects, risks, and enhancement recommendations.
Assist in evaluating AI-generated outputs for quality, accuracy, relevance, consistency, and compliance.
Coordinate stakeholder feedback collection, issue tracking, and resolution monitoring.
Support prompt testing, solution evaluations, model assessments, and AI performance benchmarking.
Design and support A/B testing, pilot measurement, and experimentation frameworks.
Analyze adoption trends, engagement patterns, containment rates, escalation behavior, and feature utilization.
Evaluate effectiveness, intent recognition accuracy, resolution effectiveness, and customer experience outcomes.
Recommend improvements to AI experiences, workflows, personalization, and business results.
Develop executive scorecards, dashboards, and recurring AI performance reports.
Create presentations and insights for leadership reviews, roadmap discussions, and AI governance forums.
Monitor progress against AI success metrics and strategic objectives.
Support quarterly business reviews and AI value realization updates.
Translate complex data into clear business insights and actionable recommendations.
Support Responsible AI measurement and governance reporting.
Maintain documentation related to AI initiatives, metrics, assumptions, and outcomes.
Assist with roadmap planning, prioritization, and portfolio tracking processes.
Support operating model development and AI initiative intake processes.
Maintain data integrity and reporting standards across AI programs.
Support strategic AI initiatives and special projects.
Assist with departmental planning, reporting, and operational activities.
Contribute to ongoing development of Consumer AI capabilities.
Promote an ethical and compliant culture, act with integrity and honesty, treat others respectfully, and speak up about misconduct or concerns.

Benefits

Annual cash bonus program for non-sales roles.
Cost-effective medical, dental, and vision plans.
Employee Assistance Program and other mental health resources.
Company-paid term life insurance and disability coverage.
401(k) plan with a company match.
Employee Stock Purchase plan.
Company-wide holidays and floating holidays for eligible employees.
Vacation time, with accrual based on employee level and tenure.
Sick time for eligible employees.
Complimentary stand-by cruises and employee discounts on confirmed cruises, plus special rates for family and friends.
Personal and professional learning and development resources, including tuition reimbursement.
On-site fitness center at the Miami campus.