Analyst, Business Process
Momentum Financial Services Group•Toronto, ON
•CA$50,000 - CA$62,000•Hybrid
About The Position
Momentum Financial Services Group (MFSG) is seeking an Analyst, Business Process to support process documentation and operational consistency across the organization. This role will collaborate with stakeholders to capture workflows, develop process maps and standard operating procedures (SOPs), and ensure documentation remains clear, accurate, and accessible as processes evolve. This is an excellent opportunity for someone early in their career interested in business operations, process improvement, and organizational effectiveness.
Requirements
- Strong attention to detail and organizational skills
- Ability to translate information into clear, concise documentation
- Strong written and verbal communication skills
- Analytical mindset with curiosity and willingness to ask questions
- Ability to collaborate effectively across teams and stakeholders
- Basic understanding of process mapping concepts or willingness to learn
- Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint
- Bachelor’s degree in Business, Operations Management, or a related field
- 0–2 years of experience in operations, administration, or business support roles
Nice To Haves
- Exposure to documenting processes or workflows in academic or professional settings is preferred
- Experience in Financial Services, Consulting, or Retail is an asset but not required
Responsibilities
- Coordinate meetings and interviews with stakeholders to gather information on business processes and workflows
- Build collaborative relationships across teams to support documentation efforts
- Act as a point of contact for follow-ups and process clarification
- Assist in documenting current-state processes using process maps, flowcharts, and written narratives
- Translate stakeholder input into clear, structured documentation
- Capture process steps, decision points, roles, and system interactions accurately
- Support the creation and maintenance of standard operating procedures and related materials
- Ensure documentation is clear, consistent, and aligned with business standards
- Maintain organized documentation repositories with proper version control and accessibility
- Assist with process reviews to identify gaps, inconsistencies, and improvement opportunities
- Update documentation to reflect process changes and enhancements
- Help maintain accuracy and relevance of operational materials over time
- Support communication and awareness efforts related to updated processes and documentation
- Partner with Change Management and business teams to encourage process adoption
- Help ensure documentation is user-friendly and easily accessible
Benefits
- Health and dental plans with 100% of the premiums covered
- Employee Assistance Program
- Retirement savings options
- Reimbursement for tuition assistance
- Professional development reimbursement
- Discounts through Perkopolis
- Rewards and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
