Analyst, Business Process Outsourcing

Brookfield Wealth Solutions, Ltd•Omaha, NE

16d

About The Position

Shared Services is seeking an Analyst, Business Process Outsourcing to create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation. This role will utilize data and business input to identify opportunities for process efficiency and standardization, evaluate performance, identify problem areas, and inform business decisions. The analyst will partner with business units to set Service Level goals, manage outsourcing partners, and prepare process maps and procedure manuals. This position requires strong communication skills to influence and drive efficiency, performance, and process excellence across multiple levels of management and stakeholders. The analyst will also serve as a subject matter expert and ensure quality controls are in place, performing root cause analysis when quality issues occur.

Requirements

2-3 Years of Experience in Underwriting, Claims, or Financial Operations
1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insights
Experience in managing a vendor and/or the setting and maintaining of operational Service Levels
Exposure to Project Management spanning multiple stakeholders
Bachelor’s degree required
Excellent written and verbal communication skills, including listening skills
Strong problem solving and analytical skills
Strong organizational skills with the ability to balance and prioritize competing demands
Advanced working knowledge of MS Office Suite
Team spirit, enthusiasm and ability to cooperate with others to accomplish goals
Comfortable working alone and in teams

Nice To Haves

Experience working with analytical tools and dashboards such as Tableau or Power BI a plus

Responsibilities

Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.
Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.
Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners.
Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.
Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.
Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.
Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.
Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.
Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.
Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.
Provide appropriate channels for exception routing, query resolution, and business feedback.
Other duties as assigned.