Analyst - Application Management

Acrisure • Grand Rapids, MI

4d • Onsite

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Application Management Analyst to join the Systems Operations team within the Enterprise Technology Group. This role provides escalated application support and operational oversight for enterprise platforms used across Acrisure’s internal teams. The Application Management Analyst partners closely with business stakeholders, product teams, vendors, and technology peers to ensure the stability, availability, and continuous improvement of applications as the organization continues to grow and evolve.

Requirements

• Experience providing application or systems support within an enterprise technology environment.
• Working knowledge of incident, problem, and change management processes (e.g., ITIL-aligned practices).
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex application issues.
• Effective communication skills with the ability to collaborate across technical and non-technical teams.
• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent practical experience.
• Experience supporting applications or systems in a production environment.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail and service quality.
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

• Experience supporting SaaS, cloud-based, or enterprise business applications.
• Familiarity with monitoring tools, ticketing systems, and service management platforms.
• Experience working in a fast-paced, high-growth organization with evolving systems and processes.
• Exposure to insurance, financial services, or regulated industries.
• Experience supporting enterprise platforms used across multiple business functions.
• Relevant certifications (e.g., ITIL, application-specific, or cloud certifications).
• Familiarity with Acrisure’s technology landscape, operating model, or insurance brokerage environment.

Responsibilities

• Provide escalated (Tier 2/3) operational support for a portfolio of enterprise applications, ensuring timely resolution of incidents, problems, and service requests.
• Monitor application health, performance, and integrations, proactively identifying trends, risks, and opportunities for improvement.
• Partner with internal technology teams, vendors, and business stakeholders to troubleshoot complex issues, coordinate fixes, and support system changes, upgrades, and releases.
• Support application lifecycle management activities, including configuration changes, testing, documentation, and knowledge transfer.
• Participate in incident, problem, and change management processes, including root cause analysis and post-incident reviews.
• Maintain accurate application documentation, runbooks, and support procedures to ensure operational continuity.
• Act as a trusted technology partner to internal teams by translating technical concepts into clear, actionable guidance.

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees