Application Management Analyst, IT

NISA Investment Advisors, LLC•Clayton, MO

2d•Onsite

About The Position

As an Application Management Analyst in NISA's Information Technology Operations Group, you will support a named business workstream across the full application lifecycle. Beyond providing regular operational support (triaging alerts, and working assigned user stories, incidents, and tasks), you will maintain product and process documentation and diagrams, support business continuity planning, and help uphold process and security compliance, including access and permissions control. You will assist with system monitoring and alerting, with an opportunity to potentially lead day-to-day vendor interactions for your workstream. You will also be responsible for system upgrades and patching, applying ITIL practice throughout. You will support Application Management work within Technology Operations through the following responsibilities: Own day-to-day operational support of NISA's applications, including third-party software, SaaS, and NISA-developed applications as well as the business processes they enable Triage alerts and incidents, and produce and maintain reports and dashboards for supported applications and processes Coordinate patches and upgrades, and may lead day-to-day vendor service interactions, depending on workstream Maintain product and process documentation, diagrams, and runbooks for assigned applications and business processes Support business continuity efforts, including recovery objectives, failover procedures, and contingency documentation for assigned applications Assist with configuring and tuning application monitoring and alerting, and support alert-quality review Support integration testing and change coordination with Technology Solutions Partner with Cybersecurity on security reviews, patch cadence, and access reviews Apply ITIL practices, including incident, problem, and change management, via ServiceNow Apply AI-assisted code generation, query suggestion, and document summarization to accelerate technical work, with explicit human review on every output bound for production

Requirements

Bachelor's degree in Computer Science, Information Systems, Finance, or a related field or equivalent experience
0-3 years of related experience in application support, IT operations, or investment operations
Working familiarity with SQL Server Management Studio, SSRS, Tableau, Azure DevOps, and ServiceNow
Demonstrated team player who thrives in a fast-paced, deadline-driven environment; strong written and verbal communication skills

Nice To Haves

Exposure to investment-industry applications such as BNY Mellon Eagle, DTCC CTM, BBH Infomediary, or Charles River IMS a plus
Familiarity with ITIL practice; ITIL Foundation certification a plus

Responsibilities

Own day-to-day operational support of NISA's applications, including third-party software, SaaS, and NISA-developed applications as well as the business processes they enable
Triage alerts and incidents, and produce and maintain reports and dashboards for supported applications and processes
Coordinate patches and upgrades, and may lead day-to-day vendor service interactions, depending on workstream
Maintain product and process documentation, diagrams, and runbooks for assigned applications and business processes
Support business continuity efforts, including recovery objectives, failover procedures, and contingency documentation for assigned applications
Assist with configuring and tuning application monitoring and alerting, and support alert-quality review
Support integration testing and change coordination with Technology Solutions
Partner with Cybersecurity on security reviews, patch cadence, and access reviews
Apply ITIL practices, including incident, problem, and change management, via ServiceNow
Apply AI-assisted code generation, query suggestion, and document summarization to accelerate technical work, with explicit human review on every output bound for production