Analyst-Account Svcs

Verizon•Temple Terrace, FL

7d•Hybrid

About The Position

The Government Customer Success Representative (CSR) role is part of our Customer Success organization and will ensure the success of a portfolio in public sector and government contract accounts (including GSA and Sourcewell). Serving as a trusted advisor, you will build long-term relationships with clients ranging from local law enforcement and emergency services to municipal utilities and school districts. Pivotal to your success will be your ability to delight the customer by driving greater business value, ensuring platform adoption and maintaining open communication. You will work closely with a cross-functional network—including New Sales, Expansion Sales, Technical Support, and Premier Success—to protect revenue and mitigate risk.

Requirements

Associate’s degree or one or more years of equivalent client-facing work experience.
Experience in customer success, account management, or a specialized technical customer support function.
Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks).
Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership.

Nice To Haves

Bachelor’s degree with two or more years of equivalent client-facing work experience.
Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions.
Experience navigating complex contract renewals or billing and revenue resolution pathways.
Proven track record of operating successfully in a hybrid environment

Responsibilities

Empowering clients to derive maximum value from their investment in the Verizon Connect platform.
Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs.
Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution.
Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity.
Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors.
Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement.