Analyst-Account Svcs
About The Position
The Government Customer Success Representative role is part of Verizon’s Customer Success organization and is responsible for the success of a portfolio of public sector and government contract accounts, including GSA and Sourcewell accounts. The role serves as a trusted advisor to clients such as local law enforcement and emergency services, municipal utilities, and school districts. It focuses on helping clients realize business value from the Verizon Connect platform, encouraging adoption, maintaining open communication, and protecting revenue while mitigating account risk. The representative works with New Sales, Expansion Sales, Technical Support, and Premier Success to provide a coordinated client experience. This hybrid position has a defined work location, combining work from home with assigned office days set by the manager. The posting specifies a minimum of three office days per week and 40 scheduled weekly hours.
Requirements
- Associate’s degree or at least one year of equivalent client-facing work experience.
- Experience in customer success, account management, or specialized technical customer support.
- Experience supporting public sector, government, or highly regulated enterprise accounts, such as accounts under GSA or Sourcewell frameworks.
- Strong written and verbal communication skills.
- Collaborative mindset focused on cross-functional partnership.
- Ability to solve problems, take ownership of client relationships, de-escalate tense situations, identify underlying technical or operational issues, and address concerns clearly and promptly.
- Ability to communicate professionally with high-level public sector stakeholders.
- Ability to manage time independently in a disciplined and structured manner.
Nice To Haves
- Bachelor’s degree with at least two years of equivalent client-facing work experience.
- Experience with SaaS platforms, fleet safety, telematics, or data-driven software solutions.
- Experience navigating complex contract renewals or billing and revenue resolution pathways.
- A proven track record of working successfully in a hybrid environment.
Responsibilities
- Help clients derive maximum value from their investment in the Verizon Connect platform and support platform adoption.
- Arrange regular, high-impact client touchpoints to understand challenges and identify operational needs.
- Collaborate with Sales, Support, and Premier Success colleagues to provide a unified client experience and accelerate issue resolution.
- De-escalate challenging situations, identify technical or billing issues, and work with specialized teams on risk mitigation plans that support account continuity.
- Communicate with stakeholders ranging from fleet managers and sales agents to senior department directors.
- Share customer insights with internal product and operations teams to support continuous service improvement.
- Protect revenue and mitigate risk across a portfolio of public sector and government contract accounts.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Incentives and potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
