Amusements Operations Manager

Lucky Strike Entertainment•Oxnard, CA

1d•Hybrid

About The Position

Lucky Strike Entertainment is seeking an Amusements Operations Manager to join their team. This role is responsible for ensuring the operational success of all amusements, activities, redemption prizes, and associates within their centers. The company emphasizes a fast-paced, collaborative, and innovative environment, encouraging employees to dream big and take ownership of their projects.

Requirements

5 years + of retail management experience including selection of products based upon analytics
Retail training experience
Familiarity with inventory and purchasing processes
Intermediate or above Excel user
Ability to travel 50% of the time

Responsibilities

Owns the arcade merchandising strategy, including plan-o-grams for redemption counters/rooms and self-redemption machines.
Manages lists of approved prizes by vendor and tests new products.
Keeps merchandise fresh through seasonal programs.
Calculates and sets price value on all items.
Negotiates with and selects vendors in conjunction with Purchasing.
Ensures merchandising materials are used to professionally present the amusement area.
Works closely with Area Game Technicians to hit Cost of Sales (COS) targets.
Trains and follows up with center managers and hourly associates on operating standards.
Works closely with the Training Department to ensure training materials support the field.
Is the primary drafter and owner of the Operating Standards (OS) for Amusements.
Works closely with Loss Prevention, Operations, and other relevant functions to make standards efficient.
Routinely improves standards and the tool kit used by the field.
Uses operational reports to ensure profit maximization, controls, and standard adherence.
Maintains the intranet site for Amusements reference materials.
Communicates regularly with managers on their Amusements operations and results.
Manages user profiles and processes for locations with the Intercard system.
Maintains pricing of games and prizes in the Intercard system.
Trains managers to use the Intercard system.
Supports centers with follow-up questions and system changes.
Performs ad hoc analysis as requested by Director of Amusements or Senior Management.
Promptly assists and responds to all center and support staff questions or requests by taking ownership and guiding to resolution.
Assists colleagues with miscellaneous duties to prevent delays in the customer service experience.