Amusements Manager

Spare Time Entertainment • Huntersville, NC

3d • Onsite

About The Position

The Amusements Manager is responsible for leading, coaching, and supporting the Amusement Attendant team to cultivate a fun, welcoming, clean, organized, safe, and guest-ready environment across all amusement areas, including the arcade, laser tag, and escape rooms. This role involves overseeing day-to-day operations, ensuring smooth functioning, and assisting in building schedules to guarantee proper coverage for daily operations, parties, and events. The manager will train new team members, provide ongoing coaching and feedback, and meet weekly with the General Manager to discuss staffing, operations, and upcoming priorities. Key responsibilities also include staying updated on games, equipment, and industry trends, promoting the center’s features, managing inventory by ordering supplies and prizes, and inspecting, maintaining, troubleshooting, and coordinating repairs for amusement equipment. The manager is expected to lead by example, be visible on the floor to respond to guest needs and resolve issues, operate the POS system for accurate transactions, handle opening and closing duties, enforce safety rules, identify hazards, and monitor guests for rule violations or intoxication.

Requirements

• 1–2 years of amusement, game room, or similar experience
• 1–2 years of leadership or supervisory experience
• Someone who enjoys leading a team and staying active on the floor
• Strong organizational skills and attention to detail
• Comfortable using Microsoft Office and point-of-sale systems
• Confident, approachable, and guest-focused
• Able to stay calm, organized, and positive in a loud, high-energy environment

Responsibilities

• Lead, coach, and support the Amusement Attendant team to create a fun, welcoming game room environment
• Keep all amusement areas—including arcade, laser tag, and escape rooms—clean, organized, safe, and guest-ready
• Oversee day-to-day operations of the amusement areas and keep everything running smoothly
• Help build schedules that ensure proper coverage for daily operations, parties, and events
• Train new team members and provide ongoing coaching and feedback
• Meet weekly with the General Manager to review staffing, operations, and upcoming priorities
• Stay up to date on games, equipment, and industry trends
• Promote awareness of the center’s features, offerings, and upcoming events
• Manage inventory by ordering supplies and prizes based on par level
• Inspect, maintain, troubleshoot, and coordinate repairs for amusement equipment
• Lead by example using Spare Time Service Standards (Code S.E.R.V.E.)
• Stay visible on the floor—responding to guest needs, resolving issues, and keeping the experience positive
• Confidently operate the POS system and support accurate transactions when needed
• Handle opening and closing duties as required
• Enforce safety rules, identify hazards, and address concerns promptly
• Monitor guests for rule violations or signs of intoxication and take appropriate action
• Pitch in on other tasks as needed to support the overall operation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees