Amusements Operations Manager

Bowlero•Oxnard, CA

19h•Onsite

About The Position

Amusements Operations Manager ensures all amusements, activities, redemption prizes and associates in our centers are setup for operational success.

Requirements

5 years + of retail management experience including selection of products based upon analytics
Retail training experience
Familiarity with inventory and purchasing processes
Intermediate or above Excel user
Ability to travel 50% of the time

Responsibilities

Owns the arcade merchandising strategy including plan-o-grams for all redemption counters/rooms and self-redemption machines.
Manages the lists of approved prizes by vendor and routinely tests new products.
Keeps merchandise fresh through seasonal programs.
Calculates and sets price value on all items.
Negotiates with and selects vendors in conjunction with Purchasing.
Ensures that all merchandising materials needed to professionally present the amusement area in each location are in use.
Works closely with Area Game Technicians to hit COS targets by location.
Consistently trains and follows-up with center managers and hourly associates to ensure proper execution of operating standards.
Works closely with the Training Department to make sure training and support materials best support the field.
Is the primary drafter and owner of the OS for Amusements.
Works closely with Loss Prevention, Operations and other relevant functions to make these standards as efficient as possible.
Routinely improves the standards and tool kit used by the field to execute the standards.
Uses operational reports to ensure profit is being maximized, controls are in place and standards are being followed.
Maintains intranet site for Amusements reference materials.
Regularly communicates with managers on their Amusements operations and results.
Manages user profiles and processes for locations that have Intercard.
Maintains pricing of games and prizes in the system.
Trains managers to use the system.
Supports centers with follow-up questions and system changes.
Performs ad hoc analysis as requested by Director of Amusements or Senior management (e.g. pricing analysis, inventory targets, mix analysis, ROI, discounts analysis, 3rd Party Operator performance).
Promptly assists and responds to all center and support staff questions or requests by taking ownership of the inquiry and guiding to resolution.
Readily assists colleagues with miscellaneous duties to prevent delays in the customer service experience.