AML Operations Analyst

We are seeking a customer-centric AML Operations Analyst to join our AML & Escalations team at GoCardless. In this role, you will be responsible for providing expertise in AML/Financial Crime to help solve problems and ensure the protection of GoCardless from financial crime risks. You will conduct enhanced due diligence reviews, assess suspicious accounts or behaviors, handle AML-related queries, and deliver KYC reviews. Strong KYC/AML background and investigations experience, along with excellent communication skills and attention to detail, are essential for this role. Fluency in French, German, or Spanish is advantageous.

• Acting as a point of escalation within Customer Operations, helping colleagues solve problems using expertise in AML/Financial Crime
• Carrying out enhanced due diligence reviews/complex risk assessments on higher-risk customers and providing risk-based recommendations
• Reviewing Adverse Media, PEPs, and Sanctions screening alert escalations from Customer Operation representatives
• Assessing suspicious accounts or behaviors and completing detailed internal SARs (Suspicious Activity Reports) where required
• Handling AML-related queries & requests for information from external bodies in a comprehensive and timely manner
• Delivering KYC reviews on GoCardless customers in line with CDD framework, applying an end-to-end, customer-focused approach
• Strong KYC/AML background and investigations experience
• Experience in drafting and submitting suspicious activity reports to relevant authorities
• Flawless command of English and clear communication skills in speaking and writing
• Working as part of a team focusing on transaction monitoring and investigations or within a QC/QA team
• Ability to clearly explain AML compliance and related risks, develop sound mitigation strategies, and find solutions
• Passionate about balancing AML requirements with a great customer experience, explaining requirements effectively
• Strong attention to detail and ability to see tasks through to completion
• Proactive, able to pre-empt issues, and a creative problem solver
• Ability to keep calm under pressure
• Comfortable working with internal stakeholders at all levels, upholding core product & compliance requirements with a problem-solving approach
• Fluency in French, German, or Spanish advantageous

• Strong KYC/AML background and investigations experience
• Experience in drafting and submitting suspicious activity reports to the relevant authorities
• Flawless command of English and clear communication skills in speaking and writing
• Ability to support customers via email or over the phone
• Experience in transaction monitoring and investigations or within a QC/QA team
• Ability to explain AML compliance and related risks, develop mitigation strategies, and find solutions
• Strong attention to detail and ability to see tasks through to completion
• Proactive and creative problem solver
• Ability to keep calm under pressure
• Comfortable working with internal stakeholders at all levels
• Fluency in French, German, or Spanish is advantageous

• Wellbeing support and medical cover
• Work away scheme allowing up to 90 days of work in a different country
• Adaptive working for flexible work arrangements
• Equity for permanent employees
• Parental leave
• Generous holiday allowance
• 3 annual volunteer days
• 4 annual business-wide wellness days (GC Fridays)
• Diversity and inclusion initiatives
• Commitment to sustainability and reducing environmental impact