Customer Success Manager - Emerging Market ANZ

The job overview for this role is to manage a large portfolio of Emerging customers, ensuring a great customer experience and reducing risk while increasing opportunities. The successful candidate will have experience in a customer-facing role with a financial target, and will be commercially capable with an operational mindset. They will also have the ability to prioritize their time and work cross-functionally with other teams. This role is ideal for individuals with previous Sales or Customer Success experience, particularly in technology, finance, or SaaS.

• Manage a large portfolio of Emerging customers
• Become the internal cheerleader for customers with completing onboarding milestones
• Learn how to use the GoCardless product and optimize onboarding, use case expansion, and show its value
• Use data to identify and take action on risk and opportunities in the portfolio
• Learn and use systems and tools such as Zendesk and ChurnZero
• Seek to improve processes and the customer experience through feedback and data-driven problem solving
• Develop and maintain relationships with customers to identify and capture customer stories leading to referrals, testimonials, and case studies
• Have 2+ years of experience working in a customer-facing role with a financial target
• Have a passion for great customer experience
• Deliver a brilliant journey for customers to reduce risk and increase opportunity in the portfolio
• Be commercially capable
• Have an operational mindset, seeking to constantly improve effectiveness and efficiency
• Have experience prioritizing time, especially between multiple important and urgent issues
• Love working cross-functionally and partnering with other teams on projects
• Have drive and ambition to meet both customer and company goals
• Have previous Sales or Customer Success experience, particularly in technology, finance, or SaaS

• 2+ years of experience working in a customer-facing role with a financial target
• Passion for great customer experience
• Ability to deliver a brilliant journey for customers, reducing risk and increasing opportunity in the portfolio
• Commercially capable
• Operational mindset, constantly seeking to improve effectiveness and efficiency
• Experience prioritizing time between multiple important and urgent issues
• Ability to work cross-functionally and partner with other teams on projects
• Drive and ambition to meet both customer and company goals
• Previous Sales or Customer Success experience, particularly in technology, finance, or SaaS

• Wellbeing - dedicated support and medical cover
• Work away scheme - ability to work away from country of residence for up to 90 days in any 12 month period
• Adaptive Working - flexible work schedule
• Equity - all permanently employed GCs receive equity
• Parental leave
• Generous holiday allowance
• 3 annual volunteer days
• 4 annual business-wide wellness days (‘GC Fridays’)
• Diversity & Inclusion initiatives
• Sustainability commitment