AmeriCorps Vista Virtual Services

Goodwill Southern Rivers • Columbus, GA

21h • Remote

About The Position

GoodwillSR AmeriCorps members will assist in a behind-the-scenes capacity-building role. This position involves researching workforce needs, organizing existing learning assets, creating standardized curriculum tools, building a centralized SharePoint resource library, and developing evaluation and sustainability systems. Members will not provide routine instruction, client assistance, or operational coverage. This is an AmeriCorps Vista Virtual Services position with Goodwill Industries of The Southern Rivers in Columbus, GA.

Requirements

• Be at least 18 years old.
• Meet AmeriCorps citizenship or lawful permanent resident requirements.
• Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Nice To Haves

• Teamwork and Communication Skills

Responsibilities

• Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
• Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
• Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
• Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
• Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
• Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.
• Increase community awareness of the programs that GoodwillSR offers and support Mission services activities.
• Implement several outreach service methods, including phone calls, emails, text messaging, social media campaigns, geo-marketing/geo-tracking, and special events.
• Re-engage clients who have not visited the center for 31 days or more.
• Invite clients to job fairs and special events.
• Inform clients about services such as classes, free tax prep, Veterans Services, and certification training.
• Promote virtual services and opportunities offered by GoodwillSR to our rural population.

Benefits

• Bi-weekly stipend
• Free medical insurance
• Childcare assistance
• Preferred hiring status on military bases after completion of the program
• Student loans can be deferred while in the program
• $7,000 educational scholarship after completion of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed