AmeriCorps Vista Virtual Services

Goodwill Industries of the Southern Rivers•Columbus, GA

1d•Remote

About The Position

GoodwillSR AmeriCorps members will assist in a behind-the-scenes capacity-building role. This position involves researching workforce needs, organizing existing learning assets, creating standardized curriculum tools, building a centralized SharePoint resource library, and developing evaluation and sustainability systems. The role does not involve routine instruction, client assistance, or operational coverage.

Requirements

Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements.
Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Nice To Haves

Teamwork and Communication Skills

Responsibilities

Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems.
Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up.
Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures.
Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures.
Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements.
Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.